Tom Sterling

VP, People Solutions Operations Cox Automotive

Main Day One: Tuesday, June 9, 2026

8:45 AM Panel | Where Process Excellence Meets Strategic Value

As HR Shared Services leaders, we know efficiency and seamless delivery are at the heart of everything we do, and for good reason. Streamlined processes mean faster turnaround times, better service experiences, and meaningful cost savings. But too often, that’s where the story ends. Our process-focused mindset can make it difficult to communicate our broader impact on the business.

To truly elevate HRSS, we must shift from reporting activity to demonstrating value. Explore how leading HRSS organizations are redefining success beyond cost-savings by connecting process excellence to business outcomes such as productivity, retention, and employee experience.

Check out the incredible speaker line-up to see who will be joining Tom.

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