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The report includes real-world customer stories from Nike, TravelPerk, Oxfam GB and MaineHealth and analyzes key statistics around the adoption and perception of personalized CX. Download this report to learn how:
With input from IKEA, The Very Group and Dufresne Group, this workbook assesses the adoption of intelligent knowledge bases, virtual agents and chatbots, and explains why AI and automation are cornerstones of the “brick and click” convergence transforming retail. Download this workbook to discover how to:
Based on the responses of those in the financial services to the CX Network Global State of Customer Experience survey, this report explores the key CX trends, customer behavior shifts, priorities and experience management pain points that are developing within the industry. Download this report to learn:
Drawing on intelligence from a research group of 120 CX experts, this report presents key learnings from a range of CX practitioners including McDonalds, Huawei and Infobip. The insights can be utilized to enhance ROI calculation skills so brands can generate healthy returns from CX investments. Download this report to: