Partner Content

Customer Experience Predictions Report: 2022

Customer Experience Predictions Report: 2022

Download this report to discover:

  • How artificial intelligence, automation and machine learning will affect customer experience?
  • How will sustainability develop?
  • How will digital acceleration continue?
  • Why Voice of the Customer (VoC) will be a key element for CX transformations?
  • How to 'future-proof' CX initiatives in the new year?
Artificial Intelligence in Customer Experience 2022

Artificial Intelligence in Customer Experience 2022

Read this report to learn insights such as:

  • What to avoid when adding AI into your brand’s customer experience
  • Advice on how to advance through the implementation customer journey
  • Key rules for those in the early implementation stage
  • Major insights from brands including GetTransfer and NatWest
  • Advice on selecting AI solution providers
  • Best practices for solving issues when implementing AI solutions
How to Personalize CX Through the Power of Conversation

How to Personalize CX Through the Power of Conversation

The report includes real-world customer stories from Nike, TravelPerk, Oxfam GB and MaineHealth and analyzes key statistics around the adoption and perception of personalized CX. Download this report to learn how:

  • An effective customer data platform (CDP) can transform customer contact.
  • To personalize experiences by combining existing data points.
  • Organizations have exceeded financial targets through digital conversation tools.
CX in Retail 2022: Deepen Engagement with AI and Automation

CX in Retail 2022: Deepen Engagement with AI and Automation

With input from IKEA, The Very Group and Dufresne Group, this workbook assesses the adoption of intelligent knowledge bases, virtual agents and chatbots, and explains why AI and automation are cornerstones of the “brick and click” convergence transforming retail. Download this workbook to discover how to:

  • Use data and analytics to power customer centricity
  • Enhance digital customer experience through AI
  • Increase NPS scores via VOC feedback
  • Utilize automation to increase employee engagement
Global State of Customer Experience in Financial Services 2022

Global State of Customer Experience in Financial Services 2022

Based on the responses of those in the financial services to the CX Network Global State of Customer Experience survey, this report explores the key CX trends, customer behavior shifts, priorities and experience management pain points that are developing within the industry. Download this report to learn:

  • The top trends affecting the financial services industry
  • How to overcome common invesment hurdles and challenges faced by CX practitioners in financial services
  • Key business insights from TSB, Argano, Bajaj Allianz General Insurance and NatWest
Accelerating ROI in Customer Experience: Trend Report

Accelerating ROI in Customer Experience: Trend Report

Drawing on intelligence from a research group of 120 CX experts, this report presents key learnings from a range of CX practitioners including McDonalds, Huawei and Infobip. The insights can be utilized to enhance ROI calculation skills so brands can generate healthy returns from CX investments. Download this report to:

  • Benchmark your brand against your peers around calculating and achieving returns from CX.
  • Learn how brands are measuring financial benefits from customer experience initiatives.
  • Gather tips on building CX business cases.
  • Optimize your strategies on tracking and achieving forecasted returns for CX investments.