Before any functional area process or processes can be automated, there are many steps that must be taken first and as a team collaboration between automation teams, the functional area in need of an automation roll-out, as well as many other parties, such as governance and oversight, IT, audit, and much more, so to ensure program feasibility prior to launch.

In this session, topics of discussion will include, yet will not be limited to:

• Which areas of the business need to get involved, so to help identify which processes can or should not be automated
• What needs to be identified, reviewed, and analyzed prior to an automation program roll-out
• Effectively collaborating with various functional area leaders to determine if a potential automation program meets the required technical, infrastructure, workforce, audit, governance, and other business requirements
• How to determine which processes would provide the greatest business outcomes and ROI

IA Maturity Level: Early Adoption & Various

Lines of Business Functional Focus: Technology, Operations, Technology, Process Improvement & Business-Wide

Although automation use cases and program roll outs have increased over the years, many organizations, and their automation and functional area leaders still struggle to accurately measure the ROI of their digital transformation and automation initiatives. This is because every project is unique, with different objectives, technologies, resources, limitation, and budgets. Developing effective digital and automation project roadmaps, metrics, and KPIs to clearly demonstrate their business value isn’t easy, yet it is paramount, so to ensure continued stakeholder buy-in, support, and funding.

In this session, topics of discussion will include, yet will not be limited to:

• Developing customized metrics and KPIs to measure a variety of digital & business transformation and automation programs – so to determine the value and impact they offer the business
• Applying various methods for determining automation program ROI, including cost savings, productivity gains, and much more
• Communicating effectively with stakeholders about the importance of customized ROI calculations

IA Maturity Level: All & Various

Lines of Business Functional Focus: Technology, Operations & Business-Wide