In this session, we'll dive into a real-world use case that demonstrates how conversational AI provided enhanced customer experience and engagement for a major retailer, and in turn, also provided them valuable business insight so they could improve their current and future customer engagement strategies.

In this client use case session, you will hear about:

• How conversational AI seamlessly handled customer inquiries, providing instant responses and freeing up human agents for more complex interactions
• How their conversational AI programs gathered valuable customer insights, enabling them to personalize recommendations, enhance customer satisfaction, and build stronger brand loyalty
• How they were able to provide their customers with 24/7 customer support by leveraging conversational AI's capabilities