Generative AI has the potential to revolutionize industries and transform the way we live and work. However, with great power comes great responsibility - and the potential risks of generative AI cannot be ignored, most notably with respect to data governance, privacy, IP, bias, ethics, workforce usage, and much more. That said, before any organization, most notably an enterprise organization, can dive into the generative AI pool, it’s mission critical to better understand what the risks maybe, so to determine if it’s indeed a technology your organization or functional areas can use at scale, or if silo usage is best at this time – and most notably, do the rewards outweigh the risks?

In this session, topics of discussion will include, yet will not be limited to:

• Rewards, benefits, and potential use cases
• Risks – governance, oversight, audit, compliance
• Is silo the way to go for enterprise organizations?

Dhru Shah

Director, Generative AI Operations & Intelligent Automation CoE - AT&T Chief Data Office
AT&T

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

When automation programs under an organization, and/or its various functional areas mature, there are several natural next steps an organization can go with their highly mature automation programs so to ensure continued program growth and increased business outcomes. One of the many options is to optimize existing automation programs and tech stacks, by integrating and layering other automation programs, RPA, and generative AI with legacy systems and vice versa. By doing so, mature automation programs can provide hyper-enhanced business value to the organization.

In this session, topics of discussion will include, yet will not be limited to:

• Integrating IA and generative AI for scaling up a wide array of automation initiatives
• Infusing legacy systems with new-age capabilities to drive innovation and operational efficiency
• Data governance, quality, optimization
• Leveraging historical data within modern AI frameworks
• Challenges and potential solutions associated with integrating new technologies with existing infrastructures

Erum Manzoor

Senior Vice President
CITI

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Parimal Kumar

Vice President & Head of Technology
QBE NORTH AMERICA

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

Continuation of BENCHMARKING ROUNDTABLE DISCUSSION: DRIVING AUTOMATION EVOLUTION BY INTERGRATING AUTOMATION PROGRAMS WITH LEGACY SYSTEMS

Erum Manzoor

Senior Vice President
CITI

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Parimal Kumar

Vice President & Head of Technology
QBE NORTH AMERICA

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

As automation leaders with enterprise organizations, most of your automation programs have already, or are about to hit a mature level of its evolution stage – and are now at the stage of being optimized. As you’re already very aware of, mature automation programs can become outdated or inefficient over time. That said, it’s important to regularly optimize existing automation programs, so to ensure they’re still meeting the needs of the business. There are several business practices and automation tools that can help mature automation programs continue to grow and evolve – so to take mature automation programs to the next level of optimization.

In this session, topics of discussion will include, yet will not be limited to:

Data analytics tools to analyze data, so to identify tasks that might be repetitive, time-consuming, or error-prone

Utilizing such technologies as IDP, process mining, machine learning, NLP to maximize automation usage and business results

Optimizing automation programs by layering generative AI, data analytics, or other automation tools into various automation frameworks

Kush Pathak

Vice President, Business Transformation & Strategic Vendor Management
LINCOLN FINANCIAL GROUP

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Brian Dudiak

Director of Process Automation
PAYLOCITY

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

IDP (intelligent document processing) provides a powerful solution for process improvement by extracting key information from documents and converting unstructured data into structured, usable information. In this session, you will hear a specific Use Case to demonstrate how IDP can drive process excellence across various functional areas.

In this session, you will also hear about:

• Utilizing IDP in complex processes and develop a roadmap for leveraging IDP to automate document-centric processes and improve outcomes within various functional areas
• Develop a roadmap for leveraging IDP to automate document-centric processes and improve business outcomes
• Data governance, quality, optimization, and interoperability/connectivity

Glen Stambone

Six Sigma Master Black Belt & Director, Project Management Office
BOEHRINGER INGELHEIM

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

Change often triggers apprehension, as the unknown can be unsettling for most individuals. Similarly, when introducing automation to employees' daily work lives, the fear of change can arise, stemming from concerns about altered job roles, processes, uncertainties about adapting to new technologies, and of course the biggest fear, and that is, automation taking over people’s jobs and their ability to earn an income – all which are very valid concerns. That said, cultivating a work culture and change management initiatives that empowers employees to embrace automation must be a top priority for all automation programs, so to increase automation program roll out success.

In this session, topics of discussion will include, yet will not be limited to:

• Your role in shaping a culture that embraces change and innovation, fostering an environment ripe for IA integration
• Strategies to encourage collaboration and cross-functional teamwork, enhancing automation adoption and solution ideation
• Training and upskilling programs that increase automation adoption, UX, and usage
• Developing a work culture that celebrates innovation and encourages the exploration of new automation applications and solutions – most notably generative AI

Erum Manzoor

Senior Vice President
CITI

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John Jiang

Ph.D, Chief Research & Solution Architect and Cloud Big Data Architect & Data Scientist
HITACHI

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Chris Montgomery

Digital Finance Leader
THERMO FISHER SCIENTIFIC

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

Although automation use cases and program roll outs have increased over the years, many organizations, and their automation and functional area leaders still struggle to accurately measure the ROI of their automation initiatives. This is because every project is unique, with different objectives, technologies, resources, limitation, and budgets. Developing effective digital and automation project roadmaps, metrics, and KPIs to clearly demonstrate their business value isn’t easy, yet it is paramount, so to ensure continued stakeholder buy-in, support, and funding.

In this session, topics of discussion will include, yet will not be limited to:

• Developing customized metrics and KPIs to measure a variety of digital & business transformation and automation programs – so to determine the value and impact they offer the enterprise
• Applying various methods for determining automation program ROI, including cost savings, productivity gains, and much more
• Communicating effectively with stakeholders about the importance of customized ROI calculations

David Levi

MBA, CPA, MSJ/Law, Senior Vice President, Corporate Controller & Chief Accounting Officer
VONAGE

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.

Continuation of BENCHMARKING ROUNDTABLE DISCUSSION: MEASURING THE VALUE & ROI OF YOUR VARIOUS AUTOMATION PROGRAMS

David Levi

MBA, CPA, MSJ/Law, Senior Vice President, Corporate Controller & Chief Accounting Officer
VONAGE

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The 1:1 Business Meetings with the event’s sponsor partners will enable you to connect with a wide array of automation solution providers, so to help you uncover extensions to your existing technology stacks as well as new technology solution providers that can help your enterprise organization achieve its various digital and business transformation objectives.