Shared Services & GBS Select Leadership Summit

March 15 -17, 2026
Orlando, FL

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Monica Santilli

Assistant Vice President of Delivery Excellence L'Oréal

Main Conference Day 2 - Tuesday, March 17, 2026

9:45 AM Upskilling for the Future: Preparing the Workforce for a Tech-Driven GBS Environment

Transactional roles in shared services are rapidly being disrupted by AI and automation. GBS leaders must act now to ensure their workforce can not only adapt but excel alongside emerging technologies in a complex global environment. This session dives into how organizations can turn upskilling into a strategic advantage, bridging the gap between technology adoption and human capability.

• Discover actionable strategies to reskill and upskill employees, transforming transactional teams into tech-enabled value creators.

• Learn how to design workforce development programs that account for generational differences and global deployment, ensuring readiness for AI-driven change.

Check out the incredible speaker line-up to see who will be joining Monica.

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