Shared Services & GBS Select Leadership Summit
Orlando, FL
Main Conference Day 1 - Monday, March 16, 2026
8:00 am - 8:50 am
EST
Executive Breakfast and Registration
This is an opportunity to review your customized itinerary for the day over morning coffee and connect with a few new faces.
9:00 am - 9:15 am
EST
Chairperson’s Opening Remarks
9:15 am - 10:00 am
EST
Opening Keynote: Leading with Purpose – GBS as a Catalyst for Enterprise Growth
Skye Anderson -
President, Global Business Services,
McDonald's
As President of Global Business Services at McDonald’s, Skye Anderson brings a visionary perspective on how GBS can move beyond operational excellence to drive enterprise-wide transformation. In this opening keynote, she shares insights on building influence, driving innovation at scale, and aligning GBS with the core business strategy in a dynamic global environment.
• Elevates GBS from a support function to a strategic partner in growth
• Embeds agility and digital thinking into global service delivery
Challenge Rounds
10:00 am - 10:30 am Building the GBS Brand: Positioning for Influence and Partnership Alice LaViolette - Vice President, Global Business Services Strategy & Development, The Clorox CompanyTop-performing GBS organizations don’t just deliver—they define their role in solving enterprise problems before they’re even noticed. A clear, compelling GBS brand drives trust, influence, and a seat at the decision-making table.
• Learn how to build a GBS brand that communicates strategic value and enterprise-wide problem solving.
• Explore the role of storytelling and stakeholder alignment in elevating GBS beyond traditional service perceptions.
Alice LaViolette
Vice President, Global Business Services Strategy & DevelopmentThe Clorox Company
Challenge Rounds
10:30 am - 11:00 am The AI Advantage: Embedding Intelligence into the DNA of GBS Maxim Ioffee - Director Global Intelligent Automation COE, WESCO DistributionAI is not a tool—it’s a strategy. GBS leaders must shift from experimentation to enterprise integration by focusing on process simplification, governance, and talent readiness.
• Understand how to align AI initiatives with enterprise strategy, from citizen development to Gen AI deployment
• Explore real-world approaches to embedding AI across end-to-end processes like hire-to-retire, pricing, and cash flow
1:1 Business Meetings
10:00 am - 10:30 am 1:1 BUSINESS MEETINGS1:1 Business Meetings
10:30 am - 11:00 am 1:1 BUSINESS MEETINGS
11:00 am - 11:30 am
EST
Networking Break
Take a few minutes to refill your coffee before we reconvene for exciting content!
11:30 am - 12:00 pm
EST
Global GBS 2.0: Turning Geographic Complexity into Competitive Advantage
The global environment is volatile—geopolitical risks, regulatory fragmentation, and shifting talent markets demand a rethink of the GBS footprint. This session examines how to leverage global scale not just for cost, but as a hedge against disruption and a platform for growth.
• Discover how to build resilience and agility into your global delivery model while navigating uncertainty.
• Learn how GBS can convert geographic diversity into enterprise-level advantage in innovation, compliance, and speed to market.
Data is a strategic asset for GBS, enabling smarter decisions and more effective operations. This session will focus on how GBS organizations can unlock the power of data analytics to optimize processes, improve efficiency, and drive business outcomes.
• Learn how to build a data-driven GBS organization that leverages predictive and prescriptive analytics.
• Discover how data insights can be applied to optimize resource allocation, enhance performance, and align with broader business goals.
Srikanth Srinivis - Automation Engineer, Caesars Entertainment
Automation fueled by AI is a key driver of efficiency in Shared Services. This session will cover how AI can be integrated into everyday operations to automate routine tasks, streamline workflows, and elevate decision-making processes.
• Discover use cases for AI-powered automation across functions such as finance, HR, and IT
• Learn how AI can reduce errors, enhance productivity, and free up human resources for higher-value tasks
1:1 Business Meetings
12:00 pm - 12:30 pm 1:1 BUSINESS MEETINGS1:1 Business Meetings
12:30 pm - 1:00 pm 1:1 BUSINESS MEETINGS
1:00 pm - 2:00 pm
EST
Networking Luncheon
Join peers for a sit-down lunch to mingle with new connections!
2:00 pm - 2:45 pm
EST
Panel: Talent, Trust, and Transformation: The Human Side of Next-Gen GBS
Viral Chhaya -
Vice President, Global Business Services,
Diebold Nixdorf
The next evolution of GBS success depends on talent that is agile, curious, and mission-driven. Upskilling, storytelling, and environmental values are rising as critical talent drivers—and GBS is becoming the proving ground for the future workforce.
• Explore new models for skills-based hiring, career mobility, and leadership development in GBS.
• Learn how to build a culture that empowers automation, supports environmental values, and keeps top talent engaged.
Challenge Rounds
2:45 pm - 3:15 pm Beyond the Build or Buy: Rethinking GBS Sourcing and Delivery Models Ranjan Wadhwa - Head of Global Services, First Citizens BankWith the pressure to scale capabilities and reduce risk, GBS leaders must revisit their BPO, right-shoring, and vendor strategies—not just to cut costs, but to drive flexibility, resilience, and capability alignment. This session opens a high-level discussion on mapping in-house vs. third-party roles in a world where agility, data ownership, and performance transparency matter more than ever.
• Explore how to balance internal capabilities with third-party partnerships for optimal service delivery and future growth.
• Align sourcing strategies with enterprise transformation goals, regulatory needs, and digital-first capabilities.
Challenge Rounds
3:15 pm - 3:45 pm Bring your Own ChallengeTake time to engage with peers and new connections to dive into the challenges on your plate. Benchmark and share experiences in small groups to move the needle on your projects and take away action items to inspire the next steps for your organization.
1:1 Business Meetings
2:45 pm - 3:15 pm 1:1 BUSINESS MEETINGS1:1 Business Meetings
3:15 pm - 3:45 pm 1:1 BUSINESS MEETINGS
3:45 pm - 4:15 pm
EST
Networking Break
Agility is essential for Shared Services to respond effectively to changing business needs. In this session, GBS leaders will explore how to integrate agile practices into the design and operation of Shared Services to increase responsiveness and scalability.
• Learn how to apply agile principles to optimize Shared Services delivery and improve business outcomes
• Discover the benefits of cross-functional teams and iterative processes in driving rapid innovation
1:1 Business Meetings
4:15 pm - 4:45 pm 1:1 BUSINESS MEETINGS
4:45 pm - 5:15 pm
EST
The Role of GBS in Digital Transformation: A Blueprint for Success
Carmine Fardella -
Global Head of Revenue and Accounting Operations,
Bloomberg LP
GBS is a key enabler of digital transformation, driving enterprise-wide change. This session will explore how GBS can take a lead role in digitizing core processes, adopting new technologies, and fostering a culture of innovation across the enterprise.
• Learn how GBS can champion digital transformation by redesigning service delivery models
• Discover how to align GBS with the company’s broader digital strategy to ensure seamless integration and continuous improvement
