Shared Services & GBS Select
Executive Leadership Summit
DAY 3: Tuesday, September 16, 2025
8:00 am - 8:50 am
EST
Executive Breakfast
8:50 am - 9:20 am
EST
Driving Cultural Transformation in GBS: Leading Change through People
Xavier Rodriguez -
GBS Director,
Elanco Animal Health
Cultural change is crucial in the digital era, especially within shared services GBS organizations. This session will examine how to lead cultural transformation by aligning the workforce with new technologies, empowering employees to embrace digital change, and fostering a growth mindset across global teams.
• Create a culture of innovation and agility within GBS
• Lead and sustain cultural shifts that align with technological advancements
• Empower teams to drive change by focusing on leadership development and change management
Xavier Rodriguez, Global P2P Leader, Elanco Animal Health
9:20 am - 9:45 am
EST
Leveraging AI and Automation to Transform Decision-Making
Explore how AI and machine learning are enhancing data-driven decision-making processes within GBS, improving accuracy, speed, and strategic outcomes. This session will highlight advanced approaches to predictive analytics, prescriptive insights, and the automation of routine decision processes.
• Implement AI-driven data analytics for real-time decision-making
• Use machine learning to forecast and optimize resource allocation
• Enhance strategic planning with predictive models and automated decision tools
As businesses become more data-driven, the ability to harness and analyze vast amounts of data has never been more crucial. In this session, we’ll explore how GBS leaders can leverage data analytics to drive decision-making, streamline processes, and generate actionable insights that propel organizational growth.
· Build a robust data analytics strategy that supports operational efficiency and strategic objectives
· Understand how predictive modeling and forecasting can help anticipate challenges, streamline budgeting, and improve resource allocation
· Explore how real-time data visualization tools and dashboards can enable more effective, agile responses to business needs
· Use data to enhance customer satisfaction by analyzing user experience metrics and service performance
In a rapidly changing global economy, hybrid outsourcing models offer the flexibility to manage both in-house and external resources efficiently. This session will delve into the best practices for balancing in-house capabilities with outsourcing, ensuring that organizations remain agile and cost-efficient while driving value from external partnerships.
• Develop a flexible outsourcing strategy that adapts to changing business needs
• Strengthen partnerships to drive value while managing risk
• Ensure governance and performance metrics align with evolving hybrid models
Viral Chhya, Vice President GBS, Diebold Nixdorf
10:45 am - 11:15 am
EST
Networking Break
11:15 am - 11:45 am
EST
The Future of Work in GBS: Addressing Talent Gaps with AI and Upskilling
Liz Capell -
Head of Process Optimization and Digitalization, Global Business Services,
Siemens
As talent shortages continue to challenge organizations, GBS leaders must adopt innovative workforce strategies to remain competitive. This discussion invites GBS leaders to explore how AI and upskilling can redefine talent management and drive operational resilience.
· Discover collaborative approaches to integrating AI for workforce enhancement
· Share insights on designing upskilling initiatives that align with long-term business goals
Liz Capell
Head of Process Optimization and Digitalization, Global Business ServicesSiemens
As GBS organizations drive growth, scaling operations without fracturing strategic alignment or compromising service integrity is critical. This session offers an advanced playbook for executives to ensure scalability and workforce evolution aligns seamlessly with enterprise objectives.
- Architect modular, data-driven GBS frameworks that enable precise scalability while maintaining governance and quality
- Address executive-level talent gaps by embedding AI-driven workforce planning and cross-border leadership pipelines
Jessica Shields
Global Vice President, International Business Operations Business ServicesDexcom
12:15 pm - 1:15 pm
EST
Executive Luncheon
To drive impactful business outcomes, GBS leaders must leverage data as a key strategic asset. This collaborative discussion explores how to elevate decision-making and align GBS initiatives with broader enterprise goals through data democratization and advanced analytics.
- Explore strategies to convert data into actionable, enterprise-wide insights.
- Discuss how predictive analytics can drive alignment between GBS and organizational growth
Take time to engage with peers and new connections to dive into the challenges on your plate. Benchmark and share experiences in small groups to move the needle on your projects and take away action items to inspire the next steps for your organization.
Liz Capell
Head of Process Optimization and Digitalization, Global Business ServicesSiemens
