Andi Milan

Manager of Transformation & Change Stonehill
Andi Milan has years of experience in management and employee development. She is especially passionate about training/learning development, operational development, and process documentation. Andi has extensive experience leveraging process documentation to increase productivity and efficiencies. At Stonehill, Andi manages engagements and works directly with customers to identify needs, define project plans, and execute the creation of training plans, custom curriculum, workflows, standard operating procedures, advertisement campaigns, and staff augmentation. Her base of clients spans multiple industries including business services and technology.

Pre-Conference Workshops, Monday, June 2, 2025

12:00 PM WORKSHOP B:  Designing with Purpose – Harnessing Design Thinking for Customer-Centric Transformation

Elevate your shared services model with the power of design thinking. This workshop takes a deep dive into customer-centric transformation, equipping participants with the tools to reimagine processes, enhance user experience, and foster a culture of innovation. Attendees will learn how to embed empathy, ideation, and rapid prototyping into their service strategies. Through practical exercises and real-world examples, this session offers a comprehensive guide to driving meaningful change that meets the evolving needs of customers and stakeholders alike. 


  • Map and analyze customer journeys to identify pain points and improvement opportunities. 
  • Apply design thinking frameworks to co-create solutions with key stakeholders. 
  • Leverage rapid prototyping and iterative feedback to refine services in real time. 
  • Build an organizational culture that prioritizes continuous customer-centric innovation. 

Check out the incredible speaker line-up to see who will be joining Andi.

Download The Latest Agenda

In Partnership With:

Shared Services

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Email: enquiry@iqpc.com

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