Calvin Turner Jr.

Executive Director, UC Shared Services University of California Office of the President

Wednesday, September 16th, 2026 - Main Day One

2:00 PM Workshop C: Reorganizing Leadership to Scale Shared Services Impact

As shared services expand, complexity multiplies. New functions are added, stakeholder groups grow, and legacy structures strain under broader mandates. What once worked for a focused operating model can quietly reinforce silos, fragment accountability, and dilute the enterprise promise of shared services. At a certain point, incremental process fixes are no longer enough. Leadership itself must be redesigned.

In this hands-on workshop, the Head of UCPath shares the organization’s transformation journey as retiree services became the catalyst for structural change. Facing growing demand, heightened scrutiny, and the need for tighter cross-functional coordination, UCPath reexamined its leadership model, governance structure, and decision rights. The result was not simply a reshuffle of reporting lines, but a deliberate shift toward enterprise accountability, clearer ownership across the retiree lifecycle, and stronger collaboration between HR, payroll, benefits, and service operations.

Key Takeaways:

Examine the strategic inflection point that made leadership reorganization unavoidable and how retiree services exposed structural gaps limiting scale and integration.

Deconstruct the structural and governance changes that clarified decision rights, strengthened cross-functional accountability, and reduced duplication across functions.

Apply a practical framework to assess whether your current leadership model enables enterprise-wide cohesion—and identify where redesign is necessary to expand scope and unlock greater institutional value.

Check out the incredible speaker line-up to see who will be joining Calvin.

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