In this case study, we will explore the dynamic leadership at Duquesne University, which led the 100% "Lift and Shift" transformation of the Shared Services Center (SSC). Witness how their vision, meticulous planning, and stakeholder engagement navigated challenges to consolidate disparate functions into a unified model.  

• Learn the A to Z of Duquesne’s remarkable transformation.  
• Find out how to turn the resistance to change into an appetite for improvement. 
• Unpack the strategic leadership principles and effective communication that must be at the forefront of your planning.