From AI Pilots to Proof: How GBS Leaders Are Turning AI Into Value
Most GBS leaders expect agentic AI to reshape their operating model. Only 11% have it live in production.
The question isn't whether to adopt agentic AI anymore. It's how you move from pilot to proof, before the gap between board expectations and execution becomes a problem.
What's inside the report:
- Where GBS orgs really stand on the adoption curve, and the gap between ambition and execution
- Why board pressure to change the operating model is rising faster than maturity
- The ownership question: if most AI projects sit outside GBS, who's actually driving the agenda?
- The reskilling curve GBS leaders are underestimating
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