North American Visual Analytics Workbook 2026: Shared Services at a Crossroads: From Execution to Enterprise Value

This interactive benchmarking Workbook shows where shared services and GBS stand in 2026 and what's coming next.

Built from leaders across the SSO and GBS community, it highlights the key shifts shaping the future:

74% expect major changes to operating models, with a move toward more flexible, AI-enabled structures
61% are still centralizing, but hybrid and CoE models are growing fast
50% expect better automation outcomes, but execution is still a challenge Top AI barriers are technology (52%), cost (45%), and data readiness (45%)
Over 70% expect significant workforce re-skilling The direction is clear. GBS is becoming a strategic, AI-powered value driver.

This isn't just a report. It's your benchmark for what's next.

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