Agenda at a Glance

The Shared Services & Outsourcing Week (SSOW) 2026 Agenda at a Glance gives you a streamlined preview of what’s ahead this September in San Diego. The conference is built for shared services and GBS professionals looking to navigate transformation fatigue, AI adoption, and growing pressure to prove ROI.

Here’s what you’ll find inside:

• New Tracks focused on Leadership, Change & Value Delivery; Data Readiness & Digital Innovation; and Process Excellence & Smart Finance Operations
• Interactive formats including Practitioner Labs, Workshops, Interactive Discussion Groups (IDGs), Panels, Case Studies, and peer benchmarking sessions
• An Agentic AI in Shared Services Bootcamp exploring AI-agent operating models, automation use cases, governance, and workforce transformation
• Featured speakers and case studies from organizations including Google, The Clorox Company, Marriott, Takeda, Cummins, Herbalife, and more
  
• Practical insights on AI readiness, operating model modernization, process excellence, workforce management, data governance, and finance transformation
• Networking opportunities through drinks receptions designed for meaningful peer connections and conversations beyond the sessions

Start planning your SSOW experience with the Agenda at a Glance!

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