Shared Services & Outsourcing Week Conference

Site Tours

Join us on a journey through real service centers, exploring shared services and outsourcing firsthand! Connect with peers, meet experts, and discover best practices for successful operations. Explore cutting-edge facilities showcasing seamless collaboration across departments. Check out the Site Tours that are available with a Platinum Pass below!

Ontellus | Limited to 20 Guests

Ontellus, the nation’s largest record retrieval and claims intelligence provider, empowers insurance carriers, self-insured companies, third-party administrators and law firms to reduce costs, make informed decisions and accelerate claims resolution. Don’t miss this opportunity to tour their Houston shared services operation located in the old Shell building just one mile from The Royal Sonesta.

The shared services operation comprises 100 employees in a Finance Shared Services operation. Explore the facility and discover how Ontellus leverages cutting-edge technology, including AI, RPA and ML to streamline tasks like invoice validation and client onboarding. Learn how they use client-facing and invoice-facing metrics to drive efficiency and satisfaction.

Site Tour Leader: Manish Nariwal, COO, Ontellus

DHL | SOLD OUT

DHL, the world’s premier logistics company, with a workforce of 600,000 spanning over 220 countries and territories, is at the forefront of connecting businesses globally, enabling expansion into new markets, and facilitating personal connections worldwide. Recognized among the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) for 2022 by the Shared Services & Outsourcing Network (SSON), DHL stands as a beacon of excellence within the industry.

Step inside the inner workings of DHL's shared services facility in Houston, where 200 dedicated professionals meticulously manage billing, collections, accounts receivable, and master data, with a primary focus on order to cash processes. As a captive shared services organization, DHL relentlessly drives innovation, enhances service quality, and maximizes productivity in service delivery.

Site Tour Leader: Nickolay Georgiev, Head of Finance Center and Order to Cash, DHL

Join us and gain unparalleled insights from the best in the business, enriching your understanding of shared services dynamics and positioning your organization for success. Site Tours will take place concurrently on Monday, September 16, 2024 and your choice of 1 is only available when booking a Platinum Pass. Each Site Tour has limited capacity so make sure to secure your place before it's too late!