Carla Sarti

VP, GBS MASCO

Main Day Three, Thursday, September 17, 2026

8:40 AM Panel | Scaling GBS: Building the Business Case, Choosing Locations, and Managing Risk

As organizations expand from single-country operations to global business services, the challenge isn’t just launching new centers, it’s making smart, sustainable decisions about where to grow, what to centralize, and how to manage risk along the way. GBS leaders will share real-world lessons on designing a scalable global footprint, building a business case that goes beyond labor arbitrage, and navigating tax, regulatory, and operational complexity across regions. Reflect on experiences with transitions that didn’t go as planned and how stronger governance, scenario planning, and finance partnership can prevent costly rework. Get a clearer view of how to balance cost, risk, and long-term flexibility when making major footprint decisions.

Check out the incredible speaker line-up to see who will be joining Carla.

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