Dan French

The demand for speed, agility and demonstrable enterprise P&L impact of GBS and Shared Services has never been higher. We have delivered GBS cost savings through locations and wage arbitrage, but leadership regard these as "one and done". Enterprise-wide productivity remains a challenge. Expectations on AI and Agentic as "enterprise value-creators" are sky-high, and we need strategies and plans that will deliver genuine business impact at speed.

Sharing experiences, tactics and tools with interactive discussions and exercises, this session will explore some of the opportunities and challenges in accelerating digital & AI-enabled transformation for the business at large. We will explore a practical approach to driving successful P&L and Working Capital impact for your stakeholders and an enhanced reputation for GBS itself.

The workshop will cover:

• Business Demands, Expectations and Barriers to Success
• Business Value & "What Does GOOD Look Like"
• Stakeholders and the "Coalition"
• Technologies and the Essence of Digital and AI Success
• The Data Foundations