Shared Services & Outsourcing Week Conference
Ian Thompson
Owner Clear Cycle AdvisorsIan Thompson is a strategic business operations executive and the founder of Clear Cycle Advisors. With over 30 years of global experience, Ian has led enterprise finance operations, Order-to-Cash transformations, and risk management initiatives at scale. Formerly a Vice President at S&P Global, he has spearheaded automation, digital transformation, and compliance efforts across multi-continent teams. Today, he advises growing companies on how to unlock working capital, reduce risk, and build future-ready finance functions.
Main Day Three, Thursday, 18 September, 2025
9:10 AM The New Metrics: Measure Strategic Value in Shared Services
The modern Shared Services Organization isn't just a cost-cutting machine; it's a strategic powerhouse. So, how do you prove it? Evolving KPIs and metrics are the keys to unlocking the SSO's true value. Forget outdated, transactional benchmarks. We'll dive into crafting holistic measurement frameworks that capture the real story—customer satisfaction, service excellence, and the SSO's direct impact on the bottom line. Discover how to gather stakeholder feedback that actually matters and solidify your SSO's position as an indispensable engine of organizational success. By mastering the art of modern measurement, you'll not only showcase your value, but drive continuous improvement that resonates across the entire enterprise.
Check out the incredible speaker line-up to see who will be joining Ian.
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