Jack Gottlieb is a transformational executive who in his executive career and with his global consulting firm has led large‑scale cultural, strategic, and operational transformations inclusive of building impact centric shared service enterprises that have generated $3.25 billion in ROI across industries including manufacturing, healthcare, financial services, technology, and consumer goods. Jack has guided 15 M&As, 10 enterprise turnarounds, and the launch of four new business units. Jack's executive career includes
Jack is the founder and CEO of Total Solutions Group (TSG), a strategic consulting, and leadership development company that helps executive teams and HR enterprises lead through critical inflection points of turnaround, reinvention, and hyper‑growth to achieve what is Really Most Important™ now and for the long-term. Some of TSG's client's include Bosch, ExxonMobil, Microsoft, Johnson Controls, Highmark Health, Mountain America Credit Union, Novartis, Toyota, and Aramark.
Jack is the founder of the Strategic Impact Alliance, a transformative community for HR, Learning, and Talent executives, to accelerate meaningful business impact that transforms their organizations this fiscal year and beyond. He also hosted the "L&D Transformation Podcast" which in 3 seasons had over 100 episodes. He has a relentless passion for education and is the personal advisor to the President of his alma mater Kutztown University where they are leading the strategic growth and expansion of the business school to achieve a larger impact on the business community and entrepreneurial opportunities for the ungraduated students.
There is real fatigue around blue-sky AI hype. But as agentic AI enters shared services, we need a reality-check on how we measure its actual value and how it impacts & integrates into the way we work. Agentic AI is a powerful amplifier, but the ultimate goal remains driving impact for the "business within the business." This session explores the shift from tactical SLAs to outcome-based performance in world where organizations have more dynamic capability and potential through not only technology but human enablement. Discover how to cut through the over-promising, build a measurement framework that reflects true enterprise impact, and ensure these new tools are driving measurable outcomes, not just noise.
How can your shared services organization directly influence commercial performance and the end-customer experience? It's time to challenge the traditional shared services dynamic, and offer a blueprint for designing a function that acts as an engine for enterprise growth rather than just an operational hub.
By examining the structural architecture behind successful operating models and innovation hubs learn how to evolve service frameworks to seamlessly support front-line business objectives.
Key Takeaways
Check out the incredible speaker line-up to see who will be joining Jack.
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