Jack Gottlieb

Jack Gottlieb

Strategic Advisor and Fmr. VP of Global Capability & Transformation Gaming Laboratories International, LLC

Jack Gottlieb is a transformational executive who in his executive career and with his global consulting firm has led large‑scale cultural, strategic, and operational transformations inclusive of building impact centric shared service enterprises that have generated $3.25 billion in ROI across industries including manufacturing, healthcare, financial services, technology, and consumer goods. Jack has guided 15 M&As, 10 enterprise turnarounds, and the launch of four new business units. Jack's executive career includes

  • VP Global Capability & Transformation, at Gaming Labs International. They are the global market‑leading test lab that certifies slot machines, iGaming, sports book, horse racing, and lottery in over 700 regulated markets. Jack led the transformation of their global culture, strategy, and capability required for growth while integrating eight acquisitions and restructuring operations to elevate employee and customer experience.
  • CEO & Chief Strategy Officer, Dover Federal Credit Union: Led a full turnaround from $7M loss to $10M profit, growing assets from $446M to $650M.
  • Chief Strategy Officer & Executive Director, Collegiate Empowerment: Helped the organization become the national leader in student and professional development, serving 2.5M students across more than half of U.S. colleges and universities.
  • Global Commercial Leader & Master Trainer, Dale Carnegie Training: Led large‑scale transformation and leadership development initiatives for Fortune 500 clients across consumer goods, pharma, telecom, and banking.

Jack is the founder and CEO of Total Solutions Group (TSG), a strategic consulting, and leadership development company that helps executive teams and HR enterprises lead through critical inflection points of turnaround, reinvention, and hyper‑growth to achieve what is Really Most Important™ now and for the long-term. Some of TSG's client's include Bosch, ExxonMobil, Microsoft, Johnson Controls, Highmark Health, Mountain America Credit Union, Novartis, Toyota, and Aramark.

  • Enterprise Growth: Led the cultural and strategic transformation of a global market leader, strengthening its core business and integrating four new verticals driving a 225% revenue increase and 17% EBITDA growth.
  • Capability Transformation: Enabled a $5B organization to double 2 years ahead of its 10‑year plan, by redesigning its culture, strategy, business model, and talent development approach.
  • Innovation & Culture: Transformed a Fortune 100 company's North America Innovation Hub spanning 14 business units and 7 research divisions unlocking $ 500 million in new recurring revenue and a 28% EBITDA increase in 18 months.

Jack is the founder of the Strategic Impact Alliance, a transformative community for HR, Learning, and Talent executives, to accelerate meaningful business impact that transforms their organizations this fiscal year and beyond. He also hosted the "L&D Transformation Podcast" which in 3 seasons had over 100 episodes. He has a relentless passion for education and is the personal advisor to the President of his alma mater Kutztown University where they are leading the strategic growth and expansion of the business school to achieve a larger impact on the business community and entrepreneurial opportunities for the ungraduated students.

Agentic AI in Shared Services Bootcamp, Monday, September 14, 2026

3:35 PM Measurement & Value | Going Beyond Agentic AI: Measuring True ROI for the Business Within the Business

There is real fatigue around blue-sky AI hype. But as agentic AI enters shared services, we need a reality-check on how we measure its actual value and how it impacts & integrates into the way we work. Agentic AI is a powerful amplifier, but the ultimate goal remains driving impact for the "business within the business." This session explores the shift from tactical SLAs to outcome-based performance in world where organizations have more dynamic capability and potential through not only technology but human enablement. Discover how to cut through the over-promising, build a measurement framework that reflects true enterprise impact, and ensure these new tools are driving measurable outcomes, not just noise. 

Workshops & Main Day One, Tuesday, September 15, 2026

11:00 AM Workshop C: The Growth-Driven Operating Model: Architecting Shared Services for Commercial Success

How can your shared services organization directly influence commercial performance and the end-customer experience? It's time to challenge the traditional shared services dynamic, and offer a blueprint for designing a function that acts as an engine for enterprise growth rather than just an operational hub. 

By examining the structural architecture behind successful operating models and innovation hubs learn how to evolve service frameworks to seamlessly support front-line business objectives. 

Key Takeaways 

  • Redesigning the Business Model: Evolving your service architecture to prioritize commercial value-creation and innovation over pure cost-arbitrage.
  • The Embedded Partner Playbook: Closing the gap between transactional delivery and strategic partnership through a targeted framework of Discovery, Alignment, and Acceleration.
  • Fueling Customer Outcomes: Mapping the direct and indirect ways your team can elevate the end-user experience and support how the organization sells and serves.
  • Strategy to Execution: Extracting actionable, structural lessons from distinct client case studies to apply directly to your organization's operational roadmap. 

Check out the incredible speaker line-up to see who will be joining Jack.

Download The Latest Agenda