Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Jeff Hoffman

Source To Pay Operations Director & Transformation Lead AECOM

Main Day Three, Thursday, 18 September, 2025

1:00 PM Empower Suppliers, Streamline Invoices: The Self-Service Solution

Imagine no more manual data entry, lightning-fast processing, and fewer supplier inquiries. That’s the reality AECOM achieved when they implemented a self-service supplier invoice portal—transforming their P2P function and empowering suppliers to become true partners in the process. With 90% of invoices now submitted through the portal and over 25,000 handled monthly, the result was faster processing, fewer errors, and a 20% drop in help desk calls.

This session will show how empowering suppliers with real-time visibility and self-service tools can reduce friction, boost compliance, and free up your team for more strategic work—while strengthening supplier relationships and eliminating the endless “where’s my payment?” calls.

Check out the incredible speaker line-up to see who will be joining Jeff.

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