Beyond the buzzwords, what are the real capabilities and roadblocks of AI implementation in shared services? This session cuts through the hype and delivers an honest assessment of AI's potential and limitations. We'll explore the often-overlooked challenges of data quality, integration complexities, and the human impact of automation. Learn how to navigate the practical realities of AI adoption and avoid common pitfalls. 

What if your entire Shared Services operation was built like Lego bricks—modular, adaptable, and ready to scale into whatever the business needs next? 

That’s exactly what Jeff DeWolf set out to do when he began the journey toward process excellence at Tetra Pak Group in 2011. Spoiler alert: it worked. By developing a strong, standardized process taxonomy, Jeff unlocked the key to agility, speed, and resilience across the enterprise. 

Too often, Shared Services teams are held back by fragmented processes, inconsistent data, and legacy mindsets. This session will show you how to turn that around—starting with the building blocks.