Jorge Monge, is an experienced leader in shared services and support functions with 16+ years of managerial expertise. He is dedicated to driving service transformations and leveraging automation and AI to achieve world-class levels. Jorge's passion for innovation and leadership is complemented by his commitment to improving operational efficiency. His skill set encompasses stakeholder management, site leadership, strategy and service design, SPM, governance, employee engagement, sales incentives, commercial service solutions, business development, enterprise analytics and BI, travel and expenses, Kaizen CI methodologies, servant leadership, and communications. Jorge is a Lean Six Sigma Black Belt with post-graduate education in Business Administration, specializing in General Management and Finance. In addition he has earned advanced diplomas in Global Business Services Leadership and Enterprise Analytics Excellence. Outside of his professional endeavors, Jorge finds solace in practicing meditation, which he considers essential for personal and holistic growth. He also cherishes quality time with his grandmother and takes joy in providing care and service to his two beloved cats.