Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Karen Davis

Vice President, Contact to Resolution (Shared Business Services) US Foods

Main Day Two, Wednesday, 17, September, 2025

9:00 AM The Future of Shared Services: Driving and Proving Value in the Age of Technology

The digital age demands a radical reimagining of shared services, transforming them from transactional hubs to strategic value engines. This keynote will unpack how organizations can leverage digital technologies—automation, AI, and advanced analytics—to deliver demonstrable impact and redefine shared services by considering the integration of unconventional functions into shared services. We'll explore strategies for optimizing operations, crafting exceptional customer and employee experiences, and rigorously proving ROI through data-driven insights.

Check out the incredible speaker line-up to see who will be joining Karen.

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