Shared Services & Outsourcing Week Conference

September 15 - 18 2025 | Houston, TX

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Larry Hack

SVP Shared Services PriceSmart

Pre-Conference Workshops and Main Day One, Tuesday, 16, September, 2025

3:30 PM The Power of Perception: Communicating IT Success in a Transforming World

As organizations navigate the complexities of digital transformation, effective communication emerges as a critical lever for success. Drawing parallels from extreme sports risk management, Larry Hack presents a novel perspective on IT service delivery—highlighting how strategic, transparent communication can reshape stakeholder perceptions and elevate service value, even without changes to core performance metrics. This session will explore how IT service managers can use communication to foster alignment, build trust, and enhance perceived performance in a rapidly evolving technological landscape.

Check out the incredible speaker line-up to see who will be joining Larry.

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