Matt Lorey

The transition from go-live to steady state is the most vulnerable period for any new Shared Services organization. Far too often, leaders fall into the "stabilization trap": getting bogged down in post-launch firefighting, fixing minor symptoms, and under-investing in change management.

In this candid session, Matt will share a compelling "then vs. now" look at navigating the critical first 18 months of a new Shared Service. Drawing lessons from a highly challenging global GBS rollout across 20 countries during the height of COVID, he will contrast those hard-won learnings with his current approach at CRH, where the organization is successfully scaling from 5% to 25% of the business.

Join this session to hear unfiltered, real-world "war stories" and walk away with a proven playbook for building the right foundations—process, data, and people—before layering in advanced technology.