Nickolay Georgiev

Head of Finance Center and Order to Cash DHL

Nickolay Georgiev is the Head of Finance Center and Order to Cash at DHL. He is a hands-on Senior Director known for deliberate and focused approach to deliver solid operations, growth, customer solutions and advantageous experience throughout Leadership and Business value drivers in market leading GMNC. He plays a pivotal role in strategy and business management – employing ‘get it done’ approach winning accolades for continuous improvements and developing expert teams for value creation.

Main Day Two, Wednesday, 18, September, 2024

3:10 PM Master Conflict Resolution in Order-to-Cash

Unlock innovative strategies for efficiently resolving customer disputes, minimizing disruptions, and enriching satisfaction in the order-to-cash journey.

 

·        Harness technology-enabled dispute resolution workflows and proactive communication strategies

·        Establish clear procedures and empower frontline staff to effectively address disputes with customers

Check out the incredible speaker line-up to see who will be joining Nickolay.

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