Nicole Caley

Post-merger integration is often viewed as a technical hurdle, but for AP leaders, it is a high-stakes test of organizational resilience and human-centered management. When tasked with absorbing significant invoice volume increases without additional headcount, shared services must act as more than an engine; it must act as a stabilizer for both systems and people. This session explores the reality of managing back-to-back integrations, where the path to success requires balancing aggressive automation with the delicate art of change management. Discover how to transition from legacy, manual environments to a unified standard without losing the trust of the acquired teams or burning out your own. 

Key Learning Takeaways: 

• Stabilize foundational data and processes as a mandatory prerequisite to layering on advanced AI and RPA
• Move beyond top-down criticism to build trust with acquired teams, regardless of their current maturity level
• Gain techniques for managing your own team's morale and productivity when faced with repeated integration cycles and "no-headcount" constraints
• Navigate the ethical complexities and interpersonal friction that arise when internalizing new processes while managing the eventual sunsetting of legacy roles
• Leverage EDI, punch-out, and intelligent bots to maintain rigorous compliance and control as invoice volumes spike