Sheneq Aranda

VP, Enterprise Architecture and IT Governance Ex Huntington Bank

Agentic AI in Shared Services Bootcamp, Monday, September 14, 2026

1:50 PM Build & Implementation | Panel: Closing the AI Readiness Gap: Leveraging Existing Technology, Platforms, and Partners

Many organizations are eager to adopt agentic AI but face a common challenge: their technology landscape wasn't designed for autonomous agents. The good news? You may be closer than you think. Rather than replacing existing systems, leading organizations are unlocking new value from the platforms, tools, and partners they already have in place. Join this panel to explore how shared services and GBS leaders are bridging the gap between current-state technology and future-state AI capabilities. Learn how organizations are leveraging existing investments in ERP, HRIS, workflow, automation, and service management platforms while partnering with technology providers to accelerate adoption and reduce implementation risk.

2:50 PM The Agentic AI Decision Framework: Build, Buy, or Blend?

Workshops & Main Day One, Tuesday, September 15, 2026

3:35 PM Panel | Beyond Cost Savings: The New Metrics Defining ROI in Shared Services

Cost reduction may have built the Shared Services business case, but is it enough to justify today's investments in automation, AI, and digital transformation? With 65% of organizations now prioritizing digitalization as a strategic objective (SSON Research & Analytics, State of Industry 2026), the pressure to demonstrate ROI beyond cost has never been greater.

Along with lowering spend, leaders are under increasing pressure to prove efficiency and demonstrate ROI in ways that reflect speed, experience, quality, and business impact. It is vital for leaders to identify metrics that capture the full impact of automation and digital investments and understand which traditional metrics still hold value.

What metrics still matter?
Which legacy measures are holding you back?
And how should your scorecard evolve as your Shared Services organization matures from stabilization and standardization to optimization and strategic partnership?

Check out the incredible speaker line-up to see who will be joining Sheneq.

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