Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Todd Ferraro

Global Vice President, Global Operations & BPO Verint-Systems

Pre-Conference Workshops and Main Day One, Tuesday, 16, September, 2025

1:45 PM Reclaim Your Resources: Strategic Process Optimization for High-Value Work

Is your organization struggling with process inefficiencies that hinder growth and profitability? Learn how one global leader systematically identified, streamlined, and transformed organizational processes, leading to a significant reduction in administrative workload, substantial automation of repetitive tasks, and the elimination of unnecessary processes. Discover how to automate non-value-added work, fundamentally shift the perception of support functions to value creators, and create significant capacity within the business to focus on strategic initiatives. Attendees will leave with a proven framework and actionable strategies to drive significant cost savings, boost employee empowerment, ensure seamless alignment of shared services (spanning facilities, procurement, HR, supply chain, and corporate strategic projects) with overarching business goals, and ultimately generate greater value for the entire organization.

Check out the incredible speaker line-up to see who will be joining Todd.

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