Trey Robinson

Partner ScottMadden

Pre-Conference Workshops and Main Day One, Tuesday, 16, September, 2025

9:00 AM Shared Services Reimagined: From Foundation to Optimization and GenAI Enablement

This comprehensive session delivers the full journey of shared services—from initial design through post-launch optimization and strategic innovation. Learn how to build a solid foundation, stabilize operations, and prepare for expansion into multifunction or global business services. Explore the latest in intelligent automation and GenAI to drive scalability, enhance user experience, and future-proof your organization. Whether you’re launching or leading a mature SSO, this workshop equips you to succeed in any market condition. 


  • Design and implement a leading-practice shared services model, including assessment, business case development, and operating model design 
  • Stabilize and optimize operations post-launch through metrics, governance, and change management 
  • Leverage advanced technologies and strategies such as GenAI, automation, and GBS adoption to scale service delivery and increase enterprise value 

Check out the incredible speaker line-up to see who will be joining Trey.

Download The Latest Agenda