Shared Services & Outsourcing Week Conference

September 15 - 18, 2025 | Houston, TX

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Trish Ferris

Partner ScottMadden

Pre-Conference Workshops and Main Day One, Tuesday, 16, September, 2025

9:00 AM Shared Services Reimagined: From Foundation to Optimization and GenAI Enablement

This comprehensive session delivers the full journey of shared services—from initial design through post-launch optimization and strategic innovation. Learn how to build a solid foundation, stabilize operations, and prepare for expansion into multifunction or global business services. Explore the latest in intelligent automation and GenAI to drive scalability, enhance user experience, and future-proof your organization. Whether you’re launching or leading a mature SSO, this workshop equips you to succeed in any market condition.

Design and implement a leading-practice shared services model, including assessment, business case development, and operating model design
Stabilize and optimize operations post-launch through metrics, governance, and change management
Leverage advanced technologies and strategies such as GenAI, automation, and GBS adoption to scale service delivery and increase enterprise value

Check out the incredible speaker line-up to see who will be joining Trish.

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