Erick Castillo

AGS Center PMO & SMP Implementation Manager - MXC Alcon Laboratories

MAIN CONFERENCE, DAY TWO, WEDNESDAY, OCTOBER 22, 2025

10:00 AM Embedding a Culture of Continuous Improvement to Power Shared Services Growth

Sustainable expansion requires more than just scale—it demands a mindset of continuous evolution. In this session, hear how one leading organization is embedding Continuous Improvement into its GBS DNA to deliver consistent value, increase agility, and build a proactive service culture. Drawing from recent regional engagements and real-world results, this session highlights how a structured CI approach is driving operational excellence, unlocking efficiencies, and energizing teams across functions and geographies. 


  • Explore how a formal CI framework supports global standardization while encouraging local innovation 
  • Learn how this GBS team is using Continuous Improvement to engage employees, streamline processes, and enable scalability 
  • Walk away with practical strategies to embed CI into your service delivery model and create lasting impact 

Check out the incredible speaker line-up to see who will be joining Erick.

Download The Latest Agenda

In Partnership With:

Shared Services

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