The pace of transformation in shared services is accelerating — and top GBS leaders have shared their expertise on digitization, AI, operational excellence, and customer-centric service delivery. Access these exclusive presentations to discover the latest strategies driving measurable efficiency and enterprise impact.

Featured Presentations & Speakers:

Baxter – Explore how Baxter’s GBS organization evolved into a transformation engine through automation, AI, and process redesign. Learn how these changes cut lead times, improved service, and boosted EBITDA.

Smurfit Kappa – Discover how the Central Cluster unlocked $1.5M in savings using value selling, RPA, and digital transformation. Gain insights into how AI-powered credit management and data mining are reshaping financial decision-making.

Roche – See how Roche scaled from regional to global services by shifting to a product ownership model and implementing global KPIs. Hear how agile networks and end-to-end business process management drove their global expansion.

Smith+Nephew – Learn how Smith+Nephew expanded GBS into non-traditional services such as sales operations, compliance, and advanced supply chain management. Understand their blueprint for service design, stabilization, and continuous optimization.

👉 Stay ahead of the curve with proven strategies from the leaders shaping the future of GBS.

Who’s Already Registered for SSOW LATAM?

Meet the powerhouse behind Shared Services & Outsourcing Week Latin America 2025 (Bogotá | Oct. 20–22): A dynamic mix of shared services, GBS, finance, procurement, operations, and transformation leaders from world-class organizations.

Inside you will find:

• Demographic statistics: Explore who’s attending - top industries, seniority levels, and core functions all broken down.
• Top job titles: From Directors to SVPs and Managers, get the full picture of the leaders shaping shared services.
• Top companies: Adidas, Coca-Cola, FEMSA, Lufthansa Global Business Services, and more - preview the brands already attending SSOW LATAM.
  

Getting approval to attend a professional conference can often feel like an uphill battle. Whether it's budget concerns, aligning with team goals, or just convincing your manager it’s truly worth the time away, the hurdles are real. The good news? The SSOW LATAM Approval Kit is here to make that process smoother, faster, and far more effective, so you can spend less time crafting your pitch and more time preparing to level up your shared services strategy at SSOW LATAM in Bogotá (October 20–22, 2025).

Inside the Approval Kit, you’ll find everything you need to confidently request approval, including:

• Cost Planning Worksheet – Easily estimate your total trip investment, including flights, hotel, and registration
• Talking Points for Your Pitch – Key themes and trends—like leveraging AI, O2C, S2P, R2R, and workforce transformation—mapped to today’s shared services priorities
• Ready-to-Send Justification Letter – A fill-in-the-blank template to help you explain the value of attending to your manager
• Real ROI Examples – Case studies and benchmarks to show what you’ll bring back to your team
• Who You'll Be Joining – A look at the top companies sending teams, from Adidas, Elanco, Nokia, Opella and more.
• Quick-Access Support Contacts – Reach out directly for help with registration, group rates, or questions The Approval Kit takes the guesswork out of getting approval.

Ready to make your case?

Past Attendee Snapshot shows the companies and job titles that attended the event last year, so you know who this event is perfect for. Read the Snapshot now to get a better understanding of who will be there this year and who you will have the opportunity to network with!

Check out the Post Show Report for Shared Services & Outsourcing Week LATAM, which took place in Costa Rica this October! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

In the dynamic landscape of shared services, LATAM emerges as a frontrunner, leveraging automation initiatives to boost efficiency. Central to this rise is the region's focus on engaging the workforce, fostering innovation and collaboration. As customer experience gains priority, LATAM invests in elevating service quality to align with global standards. Concurrently, a strategic overhaul of IT infrastructure is underway, enhancing capabilities and positioning LATAM for sustained growth in the digital era. Explore these themes further in the latest Visual Analytics Workbook by SSON Research & Analytics.

Take a deep dive into the Latin American countries and companies that are leading innovation in artificial intelligence. With new research and survey data, this article is full of insights so you can stay up to date with everything in AI in Latin America.

In the vibrant landscape of Latin America, a treasure trove of untapped potential lies hidden within its burgeoning workforce. This potential, when harnessed effectively, can transform the Shared Services and Global Business Services (GBS) industry, driving innovation, efficiency, and growth. However, unlocking this potential requires a deep understanding of the region's unique challenges and opportunities, as well as a commitment to nurturing talent and fostering continuous learning.

The blossoming GBS landscape in Costa Rica is a testament to the country's vision and drive to position itself as a competitive player in the global business services sector. With multinational corporations like IBM, Amazon, and Smith & Nephew choosing Costa Rica as their GBS location, the country's ascension to the forefront of shared services has been remarkable. Read on for the latest research and case studies on Costa Rica!

Latin America is the new hub for shared services and global business services – and it’s only projected to grow. Explore this growth and the trends behind it in our new infographic, with exclusive data from SSON Research & Analytics.

Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This interactive report showcases critical trends from Latin American SSO and GBS operations. These themes will be explored in more detail at Shared Services & Outsourcing Week LatAm, October 10-12, 2023, San José, Costa Rica

Global Business Services (GBS) has emerged as a strategic lever for organizations around the world, particularly in Latin America. The GBS model enables organizations to centralize key business functions and deliver a range of support services more efficiently and effectively. Here's the ultimate guide to navigating GBS in Latin America, showing you its key drivers and how you can be a part of it. Read it now!

Explore the compelling narrative of Brazil's shared services industry in São Paulo, Rio de Janeiro, and Curitiba. This article showcases how these powerhouses harness strategic positioning and top-tier talent to attract multinational corporations, revolutionizing the service sector in Latin America.

This timely piece is a primer for the upcoming Shared Services & Outsourcing Week in Costa Rica from October 10-12. Leading speakers from top Brazilian companies including Afya, NTT Data, Stellantis, BRF, RHI Magnesita, and CCR S.A. will be sharing their insights at this event.

So why wait? Download the article today to understand why these cities are instrumental in Brazil's economic expansion. An absolute must-read for those keen on Latin American business trends and the future of global service delivery. Immerse yourself in the dynamic world of SSCs before heading to the conference!

Check out this year's agenda here.

Mexico is quickly becoming a major player in the world of global business services, thanks to a rapid rise in shared services operations. In our latest feature, 'Revolutionizing Global Business: The Rise of Shared Services in Mexico,' we delve into the factors fueling this transformative shift. From exploring the fascinating interplay of Mexico's robust workforce and evolving technology landscape, to analyzing the country's unique economic advantages and tax considerations, this comprehensive article paints a detailed picture of Mexico's ascension on the global business stage.

Join us as we explore the growth trajectory of Mexico's shared services sector, its compelling impact on global business dynamics, and the promising opportunities it presents for multinational corporations. Get a glimpse into the future of global business, today. Don't miss out on this insightful deep dive into one of the most exciting developments in global business!

There are a number of challenges facing shared services organizations (SSOs). This report details the top 5 trends shaping the SSO space right now, including: 

• Constructing a Talent Retention Strategy from the Ground Up
• Understanding the Challenges & Solutions to Data Digitization
• Creating a New Standard for Experience through IA, AI, Automation & Analytics Transformation
• Obtaining the Ultimate Guide to Stakeholder Management & Engagement
• Digitizing Processes to Expand Scope & Maturity of Service Offerings
  

Hector Gonzalez, HRBP Corporate & HR Digital Transformation at Solistica shares insight on talent retention, employee engagement and successful technologies and processes in HR & digital transformation!

Jorge Monge, Director Sales Compensation & Solutions at Smith & Nephew shares insight on automating travel expenses, leveraging AI to enhance processes, the future of shared services and more!