Sylvia Carolina Cantuna Castillo

Western Hemisphere GBS Finance Director SLB

MAIN CONFERENCE DAY ONE, TUESDAY, OCTOBER 21, 2025

11:00 AM Scaling Without Strain: How a Global Business Services Model Enables Growth with Efficiency

What happens when a GBS organization stops simply centralizing and starts truly optimizing? This session explores how one global company shifted from a lift-and-shift approach to a performance-driven model—achieving important process optimization and unlocking capacity at scale. Now, as the company expands scope, its GBS team is absorbing entire business units producing efficiency. Learn how a "Zero-Touch Mindset" and automation-first strategy reduced workload by 40% and enabled seamless integration in a fast-paced growth environment.  

  • Learn how shifting from centralization to optimization redefined GBS’s value to the business  
  • Understand the impact of zero-touch design in reducing manual effort and enabling scalability through process adherence  
  • Explore lessons in integrating new scope into GBS with no additional resources 

Check out the incredible speaker line-up to see who will be joining Sylvia Carolina.

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