Europe's most established Shared Services event series

In 2020/2021, SSCs are no longer transactional, back-office entities. They are the engine of a successful organisation, constantly evolving, diversifying and adding strategic and tactical business value.

At Shared Services & Outsourcing Week Winter Europe 2021, you will discover how to evolve and expand your service value while improving customer experience, driving operational excellence and deploying a digital strategy that drives truly game-changing results, all while keeping your organisation’s people at the heart of transformation.

Celebrating 20 years with the Business Service industry, SSOWinter Europe 2021 is the must attend event for industry experts and Business Services leaders to gather and shape the future of Shared Services.  You will benchmark, learn from and interact with your peers and Europe’s SSC and GBS leaders as you develop the strategies that will future proof your operating model, re-engineer processes and culture and revolutionise the way Business Services add value.

2021's Expert Speaker Panel




Expert Speakers


Value-Packed Sessions


Years Heritage

Four Excellence Themes


Digital Excellence
Deploying the right digital tools at the right moment to drive value, effectiveness and delivery 


Operational Excellence
Driving breakthrough results in SSCs by utilising process excellence tools, methodologies and technology.


Workforce Excellence
Build a highly skilled, change-ready workforce of the future, ready to deliver impact.


Strategy Excellence
Develop a strategic value-adding plan for your SSC to move towards a GBS model, and make customer-excellence your competitive-edge.

Why Shared Services leaders join every year to attend:

SSOW Winter Europe

Learn from European leaders across a range of industries

SSC and GBS leaders from the world’s biggest brands come together every year to teach you and your team how to become an engine of value and excellence. This year, in a fully virtual medium!

*Now 100% free to attend for all in-house practitioners

This year, with no time out of the office or travel costs necessary, join online to delve into SSOW’s panel discussions, workshops and deep-dive case studies with your peers.

Empower yourself with the right solutions

Meet with the world’s leading solution providers to discover the new, the best and the most innovative products to support your Shared Services transformation.

Access world-class content on-demand

Watch all of our content from the main 2 conference days in your own time, at your own pace. But be warned, our exclusive and limited Interactive Discussion Groups will take place live, so catch them while you can!

Insights into SSO Winter

Explore the SSOW Autumn 2019 Show Report to get the low down on #SSOWAutumn 2019 in Prague.
The report includes the key highlights, who attended, top themes discussed over the event, SSON Roadtrip insights and much more.
Download your copy and get ready for SSO Winter Europe 2021!

Customer Satisfaction…

Our History…

SSON’s European Shared Services and Outsourcing Weeks (SSOW) have been leading the market for 20 years, and are Europe’s longest-running Business Services events. We have more end user practitioner speakers than any other Business Services event in Europe, and as a result we are the perfect place for Business Services professionals to develop a solid strategy to address their challenges. For 2020 and 2021, SSON will be hosting not one, but two industry-leading meetings, one in Spring and one in Winter 2021.

SSO Week has provided Shared Services professionals with the resources and connections they need to succeed, through industry-leading events; digital content such as reports, surveys, interviews, editorial, whitepapers, videos, and infographics; and data analytics.

We welcome you to partner with us…

If you’re interested in speaking or have any other questions, contact us at