Explore the SSOW Autumn 2026 attendee list and get a clearer view of the shared services and GBS community that came together

See the senior leaders, enterprise organisations and key functions represented across the audience, from shared services, GBS and finance to transformation, operations, procurement and people services.

The SSOW Enterprise Pass Package is a flexible ticket bundle designed for organisations that want to send multiple team members to SSOW events across the year. It provides one central way to manage access, allowing teams to share attendance across different roles, functions, and seniority levels.

The package can be used across SSOW Europe and SSOW Autumn, giving organisations the freedom to choose which event best suits each attendee. It is intended to help scale learning, improve internal alignment, and maximise value by extending participation beyond a single delegate or function.

Explore the senior leaders and enterprise organisations attending this year's SSOW Autumn, including decision-makers across GBS, shared services, finance, procurement, transformation and operations.

With strong representation from manufacturing, pharma, FMCG, technology, BFSI and more, this is a valuable snapshot of the audience, helping you identify relevant accounts and spot new commercial opportunities.

Unlock Strategic Growth at SSOW Autumn

Discover how partnering with SSOW Autumn can position your brand at the heart of Europe's leading GBS transformation event. With over 400 senior leaders, 85+ expert speakers, and a practical focus on end-to-end value creation, this is your opportunity to align with the industry’s most influential decision-makers.

From premium speaking slots to bespoke branding and concierge-led networking, our sponsorship packages are designed to deliver measurable ROI. Download the prospectus today to explore the full range of opportunities.

ERP transformation. AI pressure. Compliance mandates. Rising cost expectations. For GBS and shared services leaders, these can appear to be separate challenges. In practice, they converge in one place: accounts payable.

Leading organisations are responding by turning AP into a unifying layer across finance operations - one that supports measurable AI outcomes, embeds compliance and lowers the cost of invoice processing. This eBook explores the structural choices behind that shift and explains why the ERP design phase creates a valuable window to modernise AP.

What you will learn:

• Why four pressures converge in AP: See how ERP transformation, AI, compliance and cost pressures connect - and why addressing them separately limits progress
• Why AP is a practical starting point for AI: Learn why 72% of finance leaders identify AP as the most obvious starting point for agentic AI
• Where the real cost gap sits: Compare manual AP costs of $10-$20 per invoice with AI-enabled processing at $2.36, while considering the wider impact of trapped working capital and compliance exposure
• How to prepare for the next wave of mandates: Understand why compliance coverage needs to be built into the operating model as 44+ mandate go-live events approach before 2030
• What separates best-in-class AP: Explore the architectural decisions behind 95% touchless processing and sub-day cycle times, compared with 32% touchless processing and 10.1-day cycle times

Designed for Heads of GBS, Global Process Owners, shared services leaders and finance transformation teams navigating ERP migration, AI investment and global compliance requirements - download the eBook now. 

At Shared Services & Outsourcing Week Europe, Maria Rejowicz-Quaid, Director of Service Management and GBS Customer Experience at Smith & Nephew, shared how the organisation is rethinking service management as a strategic enabler of GBS transformation.

Through this practical case study, she explores how Smith & Nephew is moving beyond a technology-first approach by connecting customer experience, performance, process and digital tools around the outcomes the business is trying to achieve. The session also looks at how customer journey mapping, CX standards and more outcome-focused performance management can help create a more seamless and effective service model.

We are delighted to offer you access to a case study summary featuring the key insights, practical lessons and takeaways from Smith & Nephew's approach.

What's included?

• Executive summary for quick understanding
• Five key takeaways on service management, CX, governance and performance
• Practical examples of how Smith & Nephew is designing services around customer needs
• Insights into how GBS can evolve from service delivery towards a more strategic partnership role

Download your complimentary copy today.

In this exclusive interview case study, Dorota Zablocka, Head of GBS EMEA, Randstad Enterprise, shares lessons from more than two years of exploring and scaling agentic AI – from confronting fragmented data and processes to building the governance, workforce capabilities and operating foundations needed for sustainable adoption.

Drawing on practical experience across GBS operations, Dorota explores what makes a process genuinely ready for autonomous execution, why human oversight remains critical, and how organisations can shift from measuring time saved to value created.

Download this interview to discover:

• Why the biggest barriers to Agentic AI are rarely technological – and how fragmented data, processes and ownership can hold back even the most advanced solutions
• What makes a GBS process ready for autonomous execution, including the importance of structured data, clear rules and defined human hand-off points
• How to build the workforce and governance model for an AI-enabled GBS, from developing AI fluency and AI-orchestrator mindsets to maintaining human accountability

Download the full interview case study now to understand what it really takes to move from AI experimentation to scalable, human-led value creation in GBS.

What happens when GBS stops asking "How can we optimise this process?" and starts asking "What outcome are we trying to achieve?"

In this exclusive interview, Wioletta Straczek, Senior Director, Finance Transformation, Hitachi Digital explores how GBS can move from optimising individual processes to taking accountability for the outcomes that matter to the wider enterprise.

In this interview, you will discover:

• Why GPOs need to evolve from process experts into transformation leaders with the authority to standardise, simplify and influence across functional boundaries
• How end-to-end value streams can shift GBS from efficiency provider to strategic business partner, with metrics focused on business outcomes rather than activity
• Why trusted data and clear ownership are critical foundations for scaling transformation, AI and automation across the enterprise

Read the full interview to discover how leading GBS organisations are moving from "my process" to "our outcome" – and redefining the role of GPOs in the next generation of shared services.

At Shared Services & Outsourcing Week Europe, Alexandru Grigoreanu, Head of RBFS at Societe Generale Global Solution Centre India & Romania, shared how the organisation is preparing more than 16,000 employees for an AI-enabled future.

Through a practical case study, he explains why successful AI adoption is as much a people challenge as a technology challenge, and how Societe Generale is combining data literacy, strategic workforce planning, leadership development and responsible AI governance to build the foundations for long-term transformation.

We are delighted to offer you access to a case study presentation summary featuring the key insights, practical takeaways and lessons from Societe Generale Global Solution Centre’s AI readiness journey.

What’s included?

• Executive summary for quick understanding
• Eight practical takeaways on data literacy, workforce transformation, change management and responsible AI
• Real-world examples of how AI communities and experimentation generated more than 200 potential use cases while preparing the organisation to scale AI successfully

Download your complimentary copy today.

At Shared Services & Outsourcing Week Europe, Joachim Reih, Head of Service Excellence and GBS Transformation at Syensqo, shared how the organisation is evolving from a traditional service delivery model towards a more mature, customer-centric service management organisation.

Drawing on Syensqo’s transformation journey following its separation from Solvay, he explains why technology alone cannot create service excellence, and how culture, continuous improvement, knowledge management and workforce readiness are helping the organisation prepare for scalable service management and AI adoption.

We are delighted to offer you access to a case study presentation summary featuring the key insights, practical takeaways and lessons from Syensqo’s evolving GBS transformation journey.

What’s included?

• Executive summary for quick understanding
• Nine practical takeaways on service management, continuous improvement, knowledge management and AI readiness
• Real-world guidance on moving beyond ticket management, engaging employees in transformation and creating more proactive, customer-centric services

Download your complimentary copy today.

Everyone is talking about Agentic AI, but beyond the headlines, how many Shared Services and GBS organisations are actually deploying it successfully?

This exclusive report cuts through the hype to reveal what's really happening across the European GBS landscape. Combining proprietary benchmark data from SSON Research & Analytics with candid interviews from two GBS leaders already deploying AI at scale, it provides an evidence-based view of where organisations are today, and what it will take to move from experimentation to enterprise-wide value.

Download the report to discover:

• Where Shared Services and GBS organisations really are on their agentic AI journey, backed by exclusive benchmarking data from the European market.
• Why successful AI adoption depends on governance, workforce readiness and operating model transformation, not just the technology.
• Practical lessons from two early adopters, including what worked, the challenges they faced, and the advice they would give to GBS leaders evaluating agentic AI today.

Featuring exclusive interviews with:

• Gonçalo Conceição, Director – myAZ Services, AstraZeneca
• Dorota Zablocka, Head of GBS EMEA, Randstad Enterprise
  

Whether you're building your first AI roadmap or looking to scale existing initiatives, this report provides the market intelligence and practical insights you need to benchmark your strategy and prepare for what's next. Download your complimentary copy today and discover where your organisation stands on the journey to agentic AI, before the gap between market leaders and everyone else gets even wider.

The Rise of End-to-End GBS in Europe: How Data, AI and Process Leadership Are Accelerating Enterprise Transformation

How are Europe's leading GBS organisations accelerating enterprise transformation?

Drawing on the latest research from SSON Research & Analytics, this report reveals how GBS leaders are evolving from service providers to strategic transformation partners.

Inside the report, you'll discover how GBS organisations are strengthening their foundations for enterprise-wide impact through:

• End-to-end operating models that improve agility, accountability, and business outcomes
• Data foundations and governance strategies that support scalable AI adoption
• Evolving process leadership and GPO roles that drive transformation across the enterprise
• Future-ready workforce strategies focused on digital, AI, and cross-functional capabilities
• New approaches to measuring and communicating business value beyond cost and efficiency

Download your complimentary copy to explore the trends shaping the future of GBS in Europe. >>

With the EU AI Act now in force, alongside the EU Data Act and emerging CEN/CENELEC standards, GBS leaders must ensure their AI initiatives are compliant, auditable and built on strong operational foundations. This fact sheet is designed for Shared Services, GBS, transformation and process leaders looking to scale AI responsibly across global operations.

This fact sheet provides a practical guide to the governance and operating model considerations GBS leaders need to address before expanding their use of agentic AI. It outlines current regulatory updates, highlights the most common governance gaps, and offers practical recommendations to help organisations build the right foundations for successful adoption.

Download this fact sheet to discover:

• What the EU AI Act, EU Data Act and emerging European standards mean for AI adoption in Shared Services and GBS
• Where organisations are most exposed today, from fragmented process ownership and governance gaps to limited auditability and accountability
• The practical governance frameworks, operating models and controls needed to deploy agentic AI safely across finance, HR, procurement, customer operations and other enterprise services

The organisations that realise the greatest value from agentic AI won't simply be the first to deploy it. They'll be the ones that establish the governance, trust and operating foundations needed to scale AI confidently across the enterprise. Download the fact sheet to assess your readiness, identify governance gaps and build a roadmap for scaling agentic AI across your Shared Services and GBS organisation.

At Shared Services & Outsourcing Week Europe, Tracy Bentley, Global Process Owner, Order-to-Cash at AtkinsRéalis shared the realities of leading a global ERP transformation across a complex, multinational organisation operating in more than 50 countries.

In this practical case study, Tracy explores how AtkinsRéalis approached the challenge of migrating multiple legacy systems onto a single global ERP platform, the critical role of change management and business engagement, and why data quality became one of the most important factors in determining success.

Drawing on lessons learned from a large-scale transformation programme, the session provides valuable insights for Shared Services, GBS and transformation leaders looking to standardise processes, improve visibility and drive adoption across diverse regions and business units. We are delighted to offer you access to a case study presentation summary, featuring the key insights, practical takeaways and lessons from AtkinsRéalis' ERP transformation journey.

What's included in your download?

• Executive summary for quick understanding
• Key lessons from implementing a global ERP strategy across a complex enterprise
• Practical guidance on change management, stakeholder engagement and user adoption
• Insights into overcoming data quality challenges and building a foundation for long-term success
• Real-world transformation experiences from a global organisation operating across multiple regions

Download your complimentary copy today.

At Shared Services & Outsourcing Week Europe, Sebastian Schweitzer, VP – Head of Business Process Management at Fresenius Kabi, shared how the organisation generated an 8x return on investment by using process intelligence to improve visibility, uncover inefficiencies and build the foundations for scalable AI.

Through a practical case study, he explains why process intelligence has become a critical enabler of transformation, governance and Agentic AI, and how one early Accounts Payable use case funded the programme several times over.

We are delighted to offer you access to a case study presentation summary, featuring the key insights, practical takeaways and lessons from Fresenius Kabi's transformation journey.

What's included?

• Executive summary for quick understanding
• Seven practical takeaways on process intelligence, AI readiness and governance
• Real-world examples of how to generate measurable ROI while preparing your organisation for scalable AI

Download your complimentary copy today.

Cost savings may get GBS leaders in the room, but they will not keep them there.

In this exclusive interview, Vasco Monteiro, P2P BPO Global Lead at Sodexo Business Services, shares a practical view on what it takes to move beyond efficiency metrics and deliver measurable business impact. 

Download the interview to discover:

• Why GBS value must now be measured by business outcomes, not just cost savings
• Where AI is genuinely transforming operations, and where it is still more promise than reality
• What separates effective Global Process Ownership from a model that only exists on paper
• The capabilities that will define the next generation of GBS leaders

Download to learn more about AI reality checks to Global Process Ownership, scope expansion, People Services, and transformation pitfalls. Vasco explores where Shared Services leaders should be focusing now to build long-term value.

As Global Business Services evolves from a cost centre to a value engine, the need for true end-to-end ownership has become non-negotiable. But how can GPOs and GBS leaders create and prove that value to their CXOs? This report provides all the data you need to understand the true state of end-to-end capabilities across European SSOs.

Inside this interactive report, you’ll discover:

• The processes GPOs are most commonly responsible for
• Which process optimisation strategies are delivering real results
• Where SSOs are seeing the greatest ROI from data analytics
• How much of GBS activity is tied to revenue generation vs cost savings
• The top barriers to entering new revenue streams
• The most in-demand skills in today’s GBS teams
• What future team capabilities will be required to stay competitive
• How AI is being structured and deployed in GBS operations

Plus a lot more!

This isn’t just another report, it’s a data-driven roadmap for building a value-led GBS model. Download now and access your copy today.

Agentic AI is redefining what’s possible for Global Business Services – from decision-making autonomy to radically improved customer experience. But are GBS leaders ready to embrace this next evolution of AI?

This essential guide explores:

• What sets Agentic AI apart from traditional and generative AI
• Use cases across Finance, Procurement, and Service Delivery
• Insights from Coca-Cola Europacific Partners and Adecco Group
• A clear roadmap for implementation and upskilling your teams

Whether you’re exploring use cases or preparing to scale adoption, this report provides the clarity and benchmarks needed to shape your strategy.

Download Your Copy Now

In conversation with Candice Sieg, Partner, Global GBS and Outsourcing Advisory Lead, KPMG

In this exclusive interview, Candice Sieg – a seasoned leader with over 25 years in the industry – shares how Global Business Services (GBS) is evolving into a true engine of enterprise value, powered by innovation, data, and AI. 

Key insights include:

• 🌍 Location strategies in an era of global uncertainty
• 📊 The shift from transactional output to measurable business impact
• 🦄 The unique role of GBS leaders as “unicorns” who break down silos and drive transformation
• 🤖 The rise of agentic AI and KPMG’s vision for end-to-end, functionally agnostic value streams
• ⭐ Why seamless execution and customer excellence should be non-negotiable

Watch or listen to the full interview today for the complete conversation.