From Silos to End-to-End: Why GBS Must Transform Now

In 2026, GBS is at a critical inflection point. After years of investment in automation, AI, and agentic, ROI is now gated by master data, end-to-end integration, and true ownership of outcomes. The question is no longer if GBS must evolve, but how quickly leaders can build the capabilities needed to retain credibility, secure funding, and maintain influence.

At the 20th Shared Services & Outsourcing Week Autumn 2026 in Amsterdam, the focus shifts beyond process optimisation to outcome-based value streams. Through a hands-on, future-focused programme, leaders will gain the strategies, skills, and real-world insight needed to turn ambition into execution and deliver true end-to-end transformation.

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MEET OUR 2026 SPEAKER PANEL

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NEXT-GEN ERP & DATA SESSIONS 

Real-world success stories that reveal how leading organisations are building resilient data foundations and leveraging next-generation ERP platforms to unlock agility, insight, and enterprise value
 

E2E OPERATING MODELS KEYNOTES 

Hear from industry leaders on their examples of implementing E2E operating models that are agile & resilient in uncertain times

PEOPLE & CULTURE CLINIC 

An immersive half-day experience to address leadership, talent and organisational culture challenges in an era of rapid transformation


AGENTIC SHIFT KEYNOTES

Hear compelling case studies and visionary perspectives on harnessing Agentic AI to deliver true end-to-end GBS transformation
 

R2R LEADERS PROGRAMME

A dedicated programme for Record-to-Report leaders exploring the evolving priorities and challenges of the function and delivering practical strategies to overcome them and elevate performance

MANAGING CHANGE & TRANSFORMATION 

A deep dive into the leadership mindset, stakeholder alignment, and change capabilities required to thrive as a GPO or Transformation leader in today’s complex, interconnected enterprise landscape


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WHO WILL BE ATTENDING?

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350+ Attendees

Connect with a highly curated community of leaders focused on driving measurable impact across operations, technology and experience.

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85+ Expert Speakers

Hear real-world insights from practitioners leading transformation across process optimisation, AI adoption and operating model design.

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150+ Companies

Explore the tools, partners and strategies shaping the future of shared services, from automation and analytics to workforce transformation.

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25+ Partners

Connect with leading solution providers helping shared services teams drive efficiency, unlock value and accelerate transformation.

SEE SSOW IN ACTION: OUR 2025 HIGHLIGHTS

PARTNER WITH SSOW AUTUMN

Explore how you can position your brand in front of senior shared services and GBS leaders actively investing in transformation.

Visit our opportunities page to discover sponsorship packages, branding options and tailored engagement opportunities.

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WHY GBS LEADERS CHOOSE SSOW

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Harry Green
Head of Delegate Sales

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Partnership Director

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