Captain Phillips knows how to stay calm in the face of adversity. In this keynote, he will not only share his compelling story - presented in his warm, highly personal style, but also his experience as a "floating CEO" in charge of the day-to-day operations of a multi-million dollar ship and the crew he managed. He draws lessons from those dramatic events that can help your organization survive and thrive, even in these times when hope and support seem to be in very short supply. He will discuss the vital importance of leadership and teamwork, combined with a belief in the power and potential of yourself and your team, as seen through the eyes of an unassuming hero who conquered an extraordinary challenge.

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What is SSOW Autumn?

Through thought-leading content, big idea speakers and global community, SSOW has established a reputation as the world's largest and longest running event for Shared Services, Outsourcing, Transformation & GBS professionals!


Speakers providing you with an expert view on West Coast Shared Services

Rick Baumbach

Director, Shared Services Initiatives and Process Integrity
Arizona State University

Viral Chhaya

Director – Global Payroll and Timekeeping, Transformation and Operations, GBS People Services
General Motors

Captain Richard Phillips

Inspiration behind the movie "Captain Phillips"
Author of "A Captain's Duty"

Brad DeMent

Partner, Corporate and Shared Services

Tamra Butler

Robotic Process Automation Manager
Southwest Airlines

Scott Furlong

Partner and Head of Business Services

Deborah Kops

Managing Principal
Sourcing Change

AJ Hanna

Vice President Client Advocacy
Symphony - A Sykes Company

Vesanthi Chalasani

Director of Next Generation Shared Services

John Standring

EVP & GM Global Servicing Operations
American Express

David Swanberg

Shared Services

Countless Experiences, One Event, No Reason…

For you not to be at SSOW Autumn enjoying four unforgettable days with your fellow SSOW-ers

Work The Crowd

During our many networking breaks


Let off some steam at our cocktail parties!


Some of the leading SSCs of the west coast

Compelling Content

With session tracks, interactive discussion groups, and more, SSOW Autumn will allow you to customize the perfect agenda for YOU!

Swag At SSOW

Check out our sponsors in the expo hall to grab some of their booth swag and enter our onsite raffle while learning about the amazing solutions they have to offer

And More!

The fun never stops at SSOW Autumn, join us to be part of an event series you will never forget!

Our Notable Attendees

Media Partners