22 - 23 July, 2019

Media Center

Shared Services & Outsourcing Summit Canada 2019 Agenda

Find out how Shared Services can help improve change management, automate processes and lower your costs. Download the draft agenda here & stay tuned for our full agenda release! If you have trouble downloading then please email Amnah.Munir@iq ...

Fast Track Your Attendance

SSOW Canada 2019: Past Attendee List

Take a look at the experts that have previously attended SSOW Canada.

A Letter to Convince Your Boss

Need help convincing your boss to let you attend the summit? Try using our customizable "Convince Your Boss" letter!

Exclusive Content

The Risks and Rewards of Cross-Border M&A Deals

Cross-border mergers and acquisitions (M&A) have emerged as a way to quickly gain access to new markets and customers—and global trends point to increasing deal volume. But as cross-border deal activity continues, companies will need to weigh the risks and rewards of engaging in these ventures against making greenfield investments....

How to Successfully Navigate Canadian Governance & Data Regulations

Canadian laws present a unique set of challenges for shared services organizations operating in Canada. These regulations ultimately impact the way these organizations can do business – it's important to keep the following in mind to avoid any legal liabilities:Canadian data storage regulations and the rules to know when using...

How are Canadian Shared Services Organizations Implementing IA in 2019?

More than a quarter of Canadian jobs will be heavily disrupted by automation in the next decade and half will require a new mix of skills. But this doesn't mean those jobs are going away. The Canadian economy will create 2.4 million new jobs between now and 2021 — although...

HR Technology Global Report 2019

HR is evolving, and it’s happening alongside the evolution of the workforce. In short, 2018 is the year of talent and the technology needed to find, develop, engage and retain it. Workers are increasingly more attracted to independent work, the gig economy, employee engagement and employee experience. The impact of...

Spotlight on Millennial Talent and Digital Transformation 2019

SSON Analytics surveyed Shared Services professionals in Canada to put together this visual analytics report which focuses on the topics of millennial talent and digital transformation. Inside you can read a more detailed breakdown on Canadian Shared Services Centers: Maturity, % of Millennials, and Strategies to Engage Millennials &  Digital...

6 Reasons to Rethink Your Generation Z Strategy

Find out why you're going about it all wrong. This generation differs greatly from millennials and you need to update your onboarding strategy to get the best talent. For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

The 10 Most Important Shared Services Trends for 2019

While the world seems to be spinning faster, corporate entities are fighting hard to keep up. This year, digitalization and customer centricity are what it’s all about. Understanding your customer and having quick access to the right data, will ensure you stay in the game. Shared services play a key...

North American State of the Shared Services Market Report 2019

Every year, SSON’s survey highlights significant progression in Shared Services models. The past couple of years have shown a clear trend away from transactional, human-based work towards knowledge-driven activity enabled by data and automation. Yet, and despite the anxiety unleashed by“automation”, this has not translated to obvious job losses. Instead,...

SSON's “How to” Guide to Cognitive Automation

While RPA’s growth trajectory has been steep – implementations jumped from 9% to 32% over the last year – there are limitations to what it can do on its own. More and more organizations are facing challenges in trying to scale up its application, and are seeking new levers to...

Global State of the SSO Industry Report 2018

Technology has been driving the evolution of Shared Services since its inception more than three decades ago. And yet, never before have we experienced such extraordinary shifts in scope, value, and capability as over the past 18 months. This shift has been driven by nothing less than a fourth iteration...

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.For a copy in your inbox, please e-mail: Amnah.Munir@iqpc.com

Past Presentations

A Collection of Past Presentations from SSOW Canada 2018

In preparation for SSOW Canada 2019, we wanted to exclusively share these past presentations with you. Below you will find expert content on:Utilizing Technology to Streamline the AP Process: Greg Allworth, Director of Sales, Canada - Chrome River; Shelley Coughlin, Sr. Solutions Consultant, Chrome RiverCase Study: Winning Factors of New...

Utilizing Technology to Streamline the AP Process

AP is where several processes all converge - Invoices, Expenses, and Corporate Card Programs. All of these processes tend to be different, labour intensive and manual.Greg Allworth, Director of Sales, Canada - Chrome River, and Shelley Coughlin, Sr. Solutions Consultant, Chrome River, present on:How organizations can utilize cloud based and...

Case Study: Winning Factors of New Brunswick Internal Services Agency

Monica Ward, Director, Payroll and Benefits Services, Service New Brunswick, presents on: How they developed a winning business case for project implementationThe importance of project managementLessons learned including what went well and what did notThe winning achievements

Driving Shared Services Transformation Using Artificial Intelligence & Machine Learning

According to a recent Forrester survey, 87% of CEOs are looking to expand or augment their existing workforce using AI bots, while by 2023, 85% of customer interactions within an enterprise will be with software robots.Neeraj Grotra, Sr. Director PMO, Digital Transformation Programs, Finastra, presents on driving shared services transformation.

Case Study: Harnessing Process Automation to Drive Business Efficiencies

Vinh Lien, CPA, CA, MBA, Finance Director, Enghouse, presents on how their organization successfully transformed its back office functions—moving from a 100% manual process to automating its workflow, resulting in more accurate, timely reconciliations and huge cost savings in paper, storage and server costs. You'll also learn about:Integration and implementation...


How to Build a Culture of Continuous Improvement & Drive Sustainable Results

We sat down with Rodney Bergman, Senior Vice President of Global Business Services at Celestica, to discuss the benefits of switching from a traditional shared services model to a Global Business Services, how to push the boundaries in your continuous improvement approach, some best practices for supporting growth and competitiveness,...

Additional Content

The Intelligence Revolution: Future-Proofing Canada's Workforce [Deloitte Report]

Workplaces are being transformed— redefining what it means to hold a job. Canadians at all levels of business and government must not only recognize how the Intelligence Revolution is reshaping the world, but also actively embrace this change to stay ahead of it. This report aims to provide meaningful insight...