Pre-event Workshop Day – Monday, 14 March 2022

In today’s hyper-connected working world, organisations can no longer deny the importance of customer experience nor afford to keep traditional views. SSC needs to evolve beyond cost reduction and optimisation to generate value. SSCs needs to truly incorporate CX and EX into its core to become a valuable global business partner. To drive excellence in customer experience, it is important to ensure employees are enabled and motivated to deliver service excellence. It is now time for SSCs to take their services to the users. In this workshop, you will gain insights into how you can incorporate customer-centricity and people-centricity into your transformation strategy. 

Historically, business transfers transactional, repetitive, process-based tasks to SSCs. This is no longer the case. SSCs are now engines to drive transformation for the entire business and can be seen as a business of its own; A hub for transformation services providing valuable insights and driving growth with new innovative capabilities to give the business that competitive edge. In this workshop. You will learn how to enhance the role of your SSC to become more digital-oriented and value-focused.