Malaysian Shared Services and Outsourcing Week 2020

20 - 23 April, 2020 | Kuala Lumpur, Malaysia

Tony Susanto

President Director PT Philip Morris Sampoerna International Service Center

Conference Agenda Day 1 - 23 April 2019

Wednesday, November 4th, 2020

3:20 PM Case Study: Intelligent Automation for Value Adding Financial Transaction

  • Can an effective IA eliminate the business case for BPOs?
  • Setting up clear objectives, performance metrics and timelines for implementation
  •  Incorporating automation, virtualisation and advanced analytics 

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda