Main Conference | Day One - Wednesday, 13 August 2025


8:15 am - 8:50 am Registration Opens

8:50 am - 8:55 am Welcome Address from SSON

8:55 am - 9:00 am Opening Remarks from Chairperson

Jonathan Tam - Head, APAC People Services, foodpanda
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Jonathan Tam

Head, APAC People Services
foodpanda

  • Pinpointing future-ready skills for evolving global service hub 
  • Overcoming learning fatigue: Strategies for continuous capability building 
  • Sharing case studies on scalable upskilling models from leading outsourcing providers 


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Jino Panganiban

Center Head, Global Service Center (GSC) Philippines
DHL Global Forwarding

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Anthony Nool

Head of Finance
Henkel Philippines

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Enrico Manuel Penas

Head of Finance Shared Services
Monde Nissin Corporation

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Lora-Lee (Lee) Lopez

Head - Global Service Center Manila, JLL Business Services
JLL

9:50 am - 10:20 am Industry Thought Leadership




10:20 am - 10:50 am Case Study: Cultivating Digital Skills at Dole GBS: A People-First Approach

Joseph Oliva - Director GBS, Dole Asia Company

• Identifying and addressing skill gaps in technology and data analytics

• Balancing operational excellence with continuous learning opportunities

• Measuring ROI on upskilling initiatives through improved business outcomes

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Joseph Oliva

Director GBS
Dole Asia Company

10:50 am - 11:10 am Speed Networking Session


11:10 am - 11:40 am Morning Tea & Networking Break


  • Creating dynamic learning environments that combine formal training with hands-on experience to develop versatile skill sets aligned with evolving business needs 
  • Strategic deployment of talent across departments and regions to foster knowledge exchange, build adaptability, and enhance organizational capabilities 
  • Implementing structured progression pathways that nurture high-potential talent while ensuring long-term engagement and retention 


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Ryan Lintag

Head of Global Mobility and Talent Acquisition Service Delivery
AECOM

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Dr. Fabi Carino

Chief People Officer
Medlife

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Jenica Billones

People and Culture Manager
Mondo BPO Solutions (Philippines) Inc.

12:20 pm - 12:50 pm Beyond Engagement: Building a Culture That Delivers Results

• Connecting cultural initiatives to business outcomes

• Creating accountability without micromanagement 

• Developing leaders who amplify cultural values

12:50 pm - 1:50 pm Lunch & Networking Break

Our IDGs allow you to zone in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations of 50 minutes each.


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Diorella Jaana Silo - Bagacina

Head of Compliance and Analytics
Coca-Cola Bottlers Business Services

1:50 pm - 3:30 pm Mastering the Challenge to Become a Global Standardized Hub

Carlo Mata - Managing Director – Philippines Operations, White & Case Global Operations Center (Manila) LLP


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Carlo Mata

Managing Director – Philippines Operations
White & Case Global Operations Center (Manila) LLP

1:50 pm - 3:30 pm Instilling a Culture of Customer Experience in Business Services

Don Sausa - Vice President of Customer Service and Country Site Leader, Cardinal Health


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Don Sausa

Vice President of Customer Service and Country Site Leader
Cardinal Health

1:50 pm - 3:30 pm Movie Nights at Month End – How to Make Period Close a Non-Event


3:30 pm - 4:00 pm Afternoon Tea & Networking Break

4:00 pm - 4:30 pm Lean Operations: Building Agility with Limited Resources

Jenie Policar - VP for Finance Shared Service Center, Manila, Vestas
  • Streamlining processes to increase responsiveness without increasing costs.
  • Empowering cross-functional teams to make data-driven decisions quickly.
  • Real-life success stories of operational agility driving performance under budget pressures.
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Jenie Policar

VP for Finance Shared Service Center, Manila
Vestas

4:30 pm - 5:10 pm Fireside Chat: Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach

Sankara Avadhanam - Global Leader – Global Business Services, Kenvue
Ailene Garcia-Sotelo - Global Director of Procure to Pay, Shared Services, World Vision

"The future is uncertain and unknowable. However, future-proofing necessitates a purposeful approach that goes beyond merely managing the present."

·      How simplification—of processes, structures, and communication—can reduce resistance and accelerate transformation across shared services

·      Sharing on how agile methodologies can empower teams to respond faster, adapt continuously, and deliver value incrementally during transformation

·      Tailoring change management approaches to suit specific organizational needs

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Sankara Avadhanam

Global Leader – Global Business Services
Kenvue

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Ailene Garcia-Sotelo

Global Director of Procure to Pay, Shared Services
World Vision

5:10 pm - 5:40 pm Transform Your SSC: Practical Insights from JG Summit

Bismarck Orbe - Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.

• Discover a proven framework to evaluate and redesign your current processes for maximum impact.

• Learn how to structure your teams to adapt and thrive in an evolving service delivery landscape.

• Walk away with practical tools to measure and showcase your SSC's strategic value to stakeholders.

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Bismarck Orbe

Finance and Procurement Solutions and Services Director
JG Summit Holdings Inc.

5:30 pm - 5:30 pm Chairperson’s Closing Remarks and End of Conference Day 1

Jonathan Tam - Head, APAC People Services, foodpanda
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Jonathan Tam

Head, APAC People Services
foodpanda