Global Business Services (GBS) is undergoing a profound shift—from being a back-office efficiency engine to a strategic lever for enterprise transformation. As organizations push beyond cost arbitrage, GBS leaders are reimagining service delivery to unlock business value, agility, and innovation.
· Beyond Efficiency: How GBS is driving enterprise growth, not just cost savings.
· Next-Gen Operating Models: Shifting from transactional services to value-led delivery
· Leadership Buy in: What it takes to shift mindsets—within GBS teams and the broader enterprise
· Redefining Success: New KPIs and value metrics for the future of GBS
• Identifying and addressing skill gaps in technology and data analytics
• Balancing operational excellence with continuous learning opportunities
• Measuring ROI on upskilling initiatives through improved business outcomes
· Transitioning Manila centre from traditional back-office to an innovation-driven delivery hub
· Empowering experienced talent with leadership roles and retraining for innovation
· Creating dedicated innovation zones to foster experimentation and continuous improvement
Our IDGs allow you to zone in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations of 50 minutes each.
"The future is uncertain and unknowable. However, future-proofing necessitates a purposeful approach that goes beyond merely managing the present."
· How simplification—of processes, structures, and communication—can reduce resistance and accelerate transformation across shared services
· Sharing on how agile methodologies can empower teams to respond faster, adapt continuously, and deliver value incrementally during transformation
· Tailoring change management approaches to suit specific organizational needs
• Discover a proven framework to evaluate and redesign your current processes for maximum impact.
• Learn how to structure your teams to adapt and thrive in an evolving service delivery landscape.
• Walk away with practical tools to measure and showcase your SSC's strategic value to stakeholders.