11 August 2026 | Pre-Conference Focus Day
Workforce Management & Next-Gen Process Transformation
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome & Housekeeping Address from SSON Network
10:35 am - 10:40 am
Opening Remarks from the Chair
10:40 am - 11:20 am
Case Study | Redesigning Workforce Models as Automation Changes the Nature of Shared Services Work at Pacific Roadlink Logistics
Mark Hernandez -
Head of HR & Shared Services,
Pacific Roadlink Logistics
Exploring how Pacific Roadlink Logistics is reshaping workforce structures, skills and leadership behaviours as automation and digital tools transform shared services delivery.
- Redefining role design and capability requirements as transactional work becomes increasingly automated
- Building structured upskilling pathways to transition teams into higher-value and specialist roles
- Embedding performance and accountability frameworks that align workforce capability with evolving business needs
- Measuring impact through improved productivity, talent retention and stronger leadership readiness
11:20 am - 12:00 pm
Building Workforce Capability for Higher-Value and AI-Enabled Work
- Identifying capability gaps by mapping current roles against future work requirements to prioritise upskilling investment\
- Upskilling teams by focusing on judgement, exception handling and stakeholder skills to support capability ownership
- Preparing leaders by developing coaching and change skills to support workforce transition at scale
- Sustaining capability by embedding learning into day-to-day work rather than relying on one-off training
12:00 pm - 1:00 pm
Lunch & Networking Break
Take a break and use this time to network with your fellow industry peers!
1:00 pm - 1:40 pm
Case Study | Standardising Global Processes to Enable Scalable Automation and AI at Japan Tobacco International
Miks De Cadiz -
GBS Standardisation Director,
Japan Tobacco International
Examining how JTI is embedding global process ownership to create a foundation for sustainable automation.
- Defining global process governance to eliminate regional variation and inefficiency
- Aligning standardisation efforts with automation and AI deployment strategies
- Redesigning processes before digitisation to avoid scaling inefficiencies
- Demonstrating results through improved consistency, automation readiness and operational resilience
1:40 pm - 2:20 pm
Case Study | Integrating Global IT Shared Services with Enterprise Delivery and AI Priorities
Gerly Tamayo-Vapor -
Deputy Head of Japan - SSS/PH Country Lead of Japan Shared Solution Services,
Fujitsu
Examining how Fujitsu is aligning offshore IT shared services with global enterprise delivery priorities while accelerating digital and AI capability.
- Aligning regional IT shared services with global governance and delivery standards
- Embedding AI and automation initiatives into structured IT service frameworks
- Balancing offshore efficiency with enterprise-level accountability and performance expectations
- Demonstrating impact through improved service integration, delivery consistency and digital capability expansion
Gerly Tamayo-Vapor
Deputy Head of Japan - SSS/PH Country Lead of Japan Shared Solution ServicesFujitsu
