Main Conference | Day One - Wednesday, 13 August 2025


8:15 am - 8:50 am Registration Opens

8:50 am - 8:55 am Welcome Address from SSON

8:55 am - 9:00 am Opening Remarks from Chairperson

• Exploring the key skills needed for the future workforce.

• Addressing the challenges of continuous learning in organizations.

• Identifying effective upskilling strategies across industries.


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Jino Panganiban

Center Head, Global Service Center (GSC) Philippines
DHL Global Forwarding

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Anthony Nool

Head of Finance
Henkel Philippines

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Enrico Manuel Penas

Head of Finance Shared Services
Monde Nissin Corporation

9:50 am - 10:20 am Industry Thought Leadership


10:20 am - 10:50 am Case Study: Cultivating Digital Skills at Dole GBS: A People-First Approach

Joseph Oliva - Director GBS, Dole Asia Company

• Identifying and addressing skill gaps in technology and data analytics

• Balancing operational excellence with continuous learning opportunities

• Measuring ROI on upskilling initiatives through improved business outcomes

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Joseph Oliva

Director GBS
Dole Asia Company

10:50 am - 11:10 am Speed Networking Session


11:10 am - 11:40 am Morning Tea & Networking Break


• Building Future-Ready Capabilities: Creating dynamic learning environments that combine formal training with hands-on experience to develop versatile skill sets aligned with evolving business needs.

• Cross-Functional Excellence: Strategic deployment of talent across departments and regions to foster knowledge exchange, build adaptability, and enhance organizational capabilities.

• Sustainable Talent Development: Implementation of structured progression pathways that nurture high-potential talent while ensuring long-term engagement and retention.


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Ryan Lintag

Head of Global Mobility and Talent Acquisition Service Delivery
AECOM

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Dr. Fabi Carino

Chief Purpose and Transformation Officer
Medrisk International

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Jenica Billones

People and Culture Manager
Mondo Solutions

12:10 pm - 12:40 pm Beyond Engagement: Building a Culture That Delivers Results

• Connecting cultural initiatives to business outcomes

• Creating accountability without micromanagement 

• Developing leaders who amplify cultural values


12:40 pm - 1:40 pm Lunch & Networking Break

Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each) 

1:40 pm - 3:20 pm Building a Data-Driven Culture
Diorella Jaana Silo - Bagacina - Head of Compliance and Analytics, Coca-Cola Bottlers Business Services


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Diorella Jaana Silo - Bagacina

Head of Compliance and Analytics
Coca-Cola Bottlers Business Services

Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each

Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each) 

1:40 pm - 3:20 pm Embracing Technology: Navigating Resistance to Change in Shared Services
Kanishka Kumar Sinha - Hyperautomation Leader, Ingram Micro


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Kanishka Kumar Sinha

Hyperautomation Leader
Ingram Micro

Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each

1:40 pm - 3:20 pm Developing Robust Employee Experience Strategies and in Turn Drive Customer Experience


1:40 pm - 3:20 pm Instilling a Culture of Customer Experience in Business Services


3:20 pm - 3:50 pm Afternoon Tea & Networking Break

4:30 pm - 5:00 pm Case Study - Bridging Generational Divides: Unlocking Potential Across Ages

Elai Altarez - Global HR Operations and Shared Services Leader, Mace Group

• Cultivating Operational Excellence Across Demographics: How standardized processes create clarity and engagement for both digital natives and experienced professionals. 

• Fostering Meaningful Communication: Developing strategies for effective communication across age demographics.

• Mentorship in Action: Exploring the impact of mentorship programs in knowledge transfer and intergenerational collaboration.

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Elai Altarez

Global HR Operations and Shared Services Leader
Mace Group

3:50 pm - 4:30 pm Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach

Sankara Avadhanam - Global Leader – Global Business Services, Kenvue

• Leveraging Change Management Frameworks: Best practices for guiding transformations in shared services, including considerations from Lean Six Sigma.

• Framework Comparison: Understanding strengths and weaknesses of popular models such as Kotter's 8-Step Model and ADKAR.

• Customizing Frameworks for Unique Challenges: Tailoring change management approaches to suit specific organisational needs.


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Sankara Avadhanam

Global Leader – Global Business Services
Kenvue

5:00 pm - 5:30 pm Transform Your SSC: Practical Insights from JG Summit

Bismarck Orbe - Finance and Procurement Solutions and Services Director, JG Summit Holdings Inc.

• Discover a proven framework to evaluate and redesign your current processes for maximum impact.

• Learn how to structure your teams to adapt and thrive in an evolving service delivery landscape.

• Walk away with practical tools to measure and showcase your SSC's strategic value to stakeholders.


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Bismarck Orbe

Finance and Procurement Solutions and Services Director
JG Summit Holdings Inc.

5:30 pm - 5:30 pm Chairperson’s Closing Remarks and End of Conference Day 1