The Future of Work Day

10:00 am - 10:05 am Welcome Address from SSON

10:05 am - 10:10 am Opening Remarks from Chairperson

10:10 am - 10:50 am Future Workforce Panel | The Future of Work: Talent and Technology Balance-Sheet Through the COVID-19 Pandemic

Angelina Mukhi - Vice President – Head of Group Human Resources, Philippine Investment Management Inc (PHINMA)
Fabi Carino - Country Human Resources Head, Dentsu Aegis Network Asia Pacific
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Angelina Mukhi

Vice President – Head of Group Human Resources
Philippine Investment Management Inc (PHINMA)

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Fabi Carino

Country Human Resources Head
Dentsu Aegis Network Asia Pacific

10:50 am - 11:20 am Virtual Speed Networking Session

11:20 am - 12:00 pm Thought Leadership

12:00 pm - 12:30 pm Supporting Internal Change and Improving External Communication through HR Shared Services

Sharon C. Hernandez - Chief Strategy Officer, Head of Strategic Support Services, Asian Hospital and Medical Center

·        Strategic alignment of employees’ experiences with brand promises

·        How an organization can leverage on employees’ social media presence

·        Integrating the brand through different organization functions

·        Developing measurement metrics for all branding-oriented employee communication tactics

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Sharon C. Hernandez

Chief Strategy Officer, Head of Strategic Support Services
Asian Hospital and Medical Center

12:30 pm - 1:00 pm Driving Positive Work Cultures to Promote Productivity

Edsil Peejay - HR - Business Partner, Asia and EMEA, Dover Business Services

·        How does culture drive performance?

·        What processes in an organization affect learning?

·        Discussing the indirect motives on economic and emotional pressure

·        Transforming cultures with an outcome like customer satisfaction

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Edsil Peejay

HR - Business Partner, Asia and EMEA
Dover Business Services

1:00 pm - 1:00 pm End of Free-to-Attend Sessions

SSOW Philippines Live 2020 features a total of 15 different IDG topics across the 3 day virtual conference. Structured to maximize interaction with in-depth focus on different issues, will have the opportunity to participate in 2 topic @ 45-minutes each a day, each led by an expert. This presents a truly unique platform to deep-dive into your SSO’s most critical opportunities, challenges and experiences – from wherever you are.

Each IDG topic is limited to 8 Shared Services practitioners only. Write to Steven.Tang@iqpc.com.sg to find out more information.

1:30 pm - 3:00 pm Roundtable A: Exploring the Best Business Process Solutions in F&A Shared Services

Jude Hilay - Regional Finance Director – Asia Pacific, Baker McKenzie

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Jude Hilay

Regional Finance Director – Asia Pacific
Baker McKenzie

1:30 pm - 3:00 pm Roundtable B: Diversity & Inclusion: Women Leaders Recount Career Challenges

Francel Taborlupa - Chief Information Systems Management Division, Armed Forces of the Philippines

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Francel Taborlupa

Chief Information Systems Management Division
Armed Forces of the Philippines

1:30 pm - 3:00 pm Roundtable C: Demystifying your Investments: How is RPA Different from Automation?

Jenie Policar - Director – Performance Management and Optimisation, Vestas Shared Services

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Jenie Policar

Director – Performance Management and Optimisation
Vestas Shared Services

1:30 pm - 3:00 pm Roundtable D: Implementing Robust Customer Service Roadmaps in the Digital Age


1:30 pm - 3:00 pm Roundtable E: Creating Seamless Customer Interactions by Digitizing the Finance Back-Office Function


1:30 pm - 3:00 pm Roundtable F: Redefining Your BCP and Service Delivery Models to Protect Against Future Threats

Shared Services Leaders Speak!

In today's business operations, the changing role of the CFO is increasing complexities resulting from globalization, regulation, information technology, and changing expectation, amongst others. These bring the role of finance function into question, where traditional responsibilities will soon become obsolete.

In this panel, we find out how CFOs provide insights and support strategic planning with the use of data analytics to lead future complex decision-making by correlating, forecasting, and predicting future scenarios.

  • How do you define your CFO role?
  • As the CFO role blurs, how can future finance leaders find focus?
  • Is the future of finance robotics?
  • Challenging the assumptions about what constitutes finance talent
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Marco Duay

Chief Financial Officer
Light Rail Manila Corporation

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Ritchie Arceo

Chief Financial Officer
ALSTRA, Concepcion-Carrier Air Conditioning Company

Women in top leadership roles are a rare sight, and they often face unspoken hurdles in the business world. In this panel, we bring women leaders together to share their journey on their “path less traveled”.


·        Combating the invisible “glass ceiling” in the workplace

·        Driving authentic leadership wherever you are

·        Building your own support group and mentorship with champions of change

·        Trust your voice – Rebuilding confidence

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Francel Taborlupa

Chief Information Systems Management Division
Armed Forces of the Philippines

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Edsil Peejay

HR - Business Partner, Asia and EMEA
Dover Business Services

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Joweeh Liao

Finance Director
Watsons Personal Care Stores (Philippines)

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Lorie Barredo

Executive Director
Baker & McKenzie Global Services Manila

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Ailene Garcia-Sotelo

Global Director - Record to Report, Shared Services
World Vision

5:00 pm - 5:00 pm End of Virtual Conference Day One