11 August 2026 | Pre-Conference Focus Day
Workforce Management & Next-Gen Process Transformation
10:00 am - 10:30 am
Morning Refreshments & Registration
10:30 am - 10:35 am
Welcome & Housekeeping Address from SSON Network
10:35 am - 10:40 am
Opening Remarks from the Chair
10:40 am - 11:20 am
Case Study | Standardising Global Processes to Enable Scalable Automation and AI at Japan Tobacco International
Miks De Cadiz -
GBS Standardisation Director,
Japan Tobacco International
Examining how JTI is embedding global process ownership to create a foundation for sustainable automation.
- Defining global process governance to eliminate regional variation and inefficiency
- Aligning standardisation efforts with automation and AI deployment strategies
- Redesigning processes before digitisation to avoid scaling inefficiencies
- Demonstrating results through improved consistency, automation readiness and operational resilience
11:20 am - 12:00 pm
Interactive discussion: Key takeaways and action points
We will break out into a friendly roundtable session to exchange and share key takeaways and actionable points on your learnings from the workshop. Let's learn and grow together!
12:00 pm - 1:00 pm
Lunch & Networking Break
Take a break and use this time to network with your fellow industry peers!
1:40 pm - 2:20 pm
Building a Future-Ready GBS Workforce to Support Next-Generation Process Transformation
Lora-Lee (Lee) Lopez -
Head - Global Service Center Manila, JLL Business Services,
jll
- Identifying the skills and capabilities needed to support increasingly digital and process-driven shared services operations
- Redesigning roles, team structures and ways of working to enable continuous improvement and long-term organisational agility
- Equipping leaders and employees to navigate change by embedding capability building and change management into transformation programmes
- Creating a culture of continuous learning that enables teams to adapt to evolving business priorities and emerging technologies
1:40 pm - 2:20 pm
Interactive discussion: Key takeaways and action points
We will break out into a friendly roundtable session to exchange and share key takeaways and actionable points on your learnings from the workshop. Let's learn and grow together!
