Philippines #1 Shared Services & Business Services Platform
Main Conference | Day One - Wednesday, 13 August 2025
8:15 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome Address from SSON
8:55 am - 9:00 am
Opening Remarks from Chairperson
9:00 am - 9:50 am
The Future of Work: Upskilling for Tomorrow
Jino Panganiban -
Center Head, Global Service Center (GSC) Philippines,
DHL Global Forwarding
Anthony Nool - Head of Finance, Henkel Philippines
Enrico Manuel Penas - Head of Finance Shared Services, Monde Nissin Corporation
• Exploring the key skills needed for the future workforce.
• Addressing the challenges of continuous learning in organizations.
• Identifying effective upskilling strategies across industries.
9:50 am - 10:20 am
Industry Thought Leadership
10:20 am - 10:50 am
Case Study: Cultivating Digital Skills at Dole GBS: A People-First Approach
Joseph Oliva -
Director GBS,
Dole Asia Company
• Identifying and addressing skill gaps in technology and data analytics
• Balancing operational excellence with continuous learning opportunities
• Measuring ROI on upskilling initiatives through improved business outcomes
10:50 am - 11:10 am
Speed Networking Session
11:10 am - 11:40 am
Morning Tea & Networking Break
11:40 am - 12:10 pm
Fireside Chat: Strategic Talent Development: Key Approaches
Ryan Lintag -
Head of Global Mobility and Talent Acquisition Service Delivery,
AECOM
Dr. Fabi Carino - Chief Purpose and Transformation Officer, Medrisk International
Jenica Billones - People and Culture Manager, Mondo BPO Solutions (Philippines) Inc.
• Building Future-Ready Capabilities: Creating dynamic learning environments that combine formal training with hands-on experience to develop versatile skill sets aligned with evolving business needs.
• Cross-Functional Excellence: Strategic deployment of talent across departments and regions to foster knowledge exchange, build adaptability, and enhance organizational capabilities.
• Sustainable Talent Development: Implementation of structured progression pathways that nurture high-potential talent while ensuring long-term engagement and retention.
12:10 pm - 12:40 pm
Beyond Engagement: Building a Culture That Delivers Results
• Connecting cultural initiatives to business outcomes
• Creating accountability without micromanagement
• Developing leaders who amplify cultural values
12:40 pm - 1:40 pm
Lunch & Networking Break
Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each)
1:40 pm - 3:20 pm Building a Data-Driven Culture Diorella Jaana Silo - Bagacina - Head of Compliance and Analytics, Coca-Cola Bottlers Business Services
Diorella Jaana Silo - Bagacina
Head of Compliance and AnalyticsCoca-Cola Bottlers Business Services
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each
Interactive Discussion Groups (6 Topics & 2 Rotations @ 50-minutes each)
1:40 pm - 3:20 pm Embracing Technology: Navigating Resistance to Change in Shared Services Kanishka Kumar Sinha - Hyperautomation Leader, Ingram Micro
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 50-minutes each
3:20 pm - 3:50 pm
Afternoon Tea & Networking Break
4:30 pm - 5:00 pm
Case Study - Bridging Generational Divides: Unlocking Potential Across Ages
Elai Altarez -
Global HR Operations and Shared Services Leader,
Mace Group
• Cultivating Operational Excellence Across Demographics: How standardized processes create clarity and engagement for both digital natives and experienced professionals.
• Fostering Meaningful Communication: Developing strategies for effective communication across age demographics.
• Mentorship in Action: Exploring the impact of mentorship programs in knowledge transfer and intergenerational collaboration.
3:50 pm - 4:30 pm
Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach
Sankara Avadhanam -
Global Leader – Global Business Services,
Kenvue
• Leveraging Change Management Frameworks: Best practices for guiding transformations in shared services, including considerations from Lean Six Sigma.
• Framework Comparison: Understanding strengths and weaknesses of popular models such as Kotter's 8-Step Model and ADKAR.
• Customizing Frameworks for Unique Challenges: Tailoring change management approaches to suit specific organisational needs.
5:00 pm - 5:30 pm
Transform Your SSC: Practical Insights from JG Summit
Bismarck Orbe -
Finance and Procurement Solutions and Services Director,
JG Summit Holdings Inc.
• Discover a proven framework to evaluate and redesign your current processes for maximum impact.
• Learn how to structure your teams to adapt and thrive in an evolving service delivery landscape.
• Walk away with practical tools to measure and showcase your SSC's strategic value to stakeholders.
Bismarck Orbe
Finance and Procurement Solutions and Services DirectorJG Summit Holdings Inc.
