Philippines #1 Shared Services & Business Services Platform
Main Conference | Day One - Wednesday, 13 August 2025
8:15 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome Address from SSON
8:55 am - 9:00 am
Opening Remarks from Chairperson
Jonathan Tam -
Head, APAC People Services,
foodpanda
9:00 am - 9:50 am
Rewiring Talent: Upskilling for Philippines’ Next-Gen Shared Services Workforce
Jonathan Tam -
Head, APAC People Services,
foodpanda
Jino Panganiban - Center Head, Global Service Center (GSC) Philippines, DHL Global Forwarding
Anthony Nool - Head of Finance, Henkel Philippines
Enrico Manuel Penas - Head of Finance Shared Services, Monde Nissin Corporation
Lora-Lee (Lee) Lopez - Head - Global Service Center Manila, JLL Business Services, JLL
- Pinpointing future-ready skills for evolving global service hub
- Overcoming learning fatigue: Strategies for continuous capability building
- Sharing case studies on scalable upskilling models from leading outsourcing providers
9:50 am - 10:20 am
Fireside Chat: Reinventing GBS: Driving Business Transformation Beyond Cost Savings
Shrikant Deo -
Director – Product Management,
EdgeVerve
Sankara Avadhanam - Global Leader – Global Business Services, Kenvue
Maria Necita “GiGi” Geronimo - General Manager, Global Business Services Center (GBSC), Crawford & Company
Global Business Services (GBS) is undergoing a profound shift—from being a back-office efficiency engine to a strategic lever for enterprise transformation. As organizations push beyond cost arbitrage, GBS leaders are reimagining service delivery to unlock business value, agility, and innovation.
· Beyond Efficiency: How GBS is driving enterprise growth, not just cost savings.
· Next-Gen Operating Models: Shifting from transactional services to value-led delivery
· Leadership Buy in: What it takes to shift mindsets—within GBS teams and the broader enterprise
· Redefining Success: New KPIs and value metrics for the future of GBS
Sponsored by: edgeverve
Maria Necita “GiGi” Geronimo
General Manager, Global Business Services Center (GBSC)Crawford & Company
10:20 am - 10:50 am
Opening Keynote: Reimagining Shared Services: Philippines’ Leap Toward Global Capability Centers
Sharmini Krishnan -
Head of PMI Business Solutions for Philippines,
Philip Morris International
· Unlocking value beyond efficiency: driving innovation, transformation, and enterprise alignment
· From process delivery to value creation: positioning SSCs as strategic growth enablers
· Vision 2030: What it takes for Philippine GBS to evolve into world-class GCCs
Sharmini Krishnan
Head of PMI Business Solutions for PhilippinesPhilip Morris International
10:50 am - 11:10 am
Speed Networking Session
11:10 am - 11:40 am
Morning Tea & Networking Break
11:40 am - 12:20 pm
Panel Discussion: Building Future-Ready Capabilities for Strategic Talent Development
Dr. Fabi Carino -
Chief People Officer,
Medlife
Ryan Lintag - Head of Global Mobility and Talent Acquisition Service Delivery, AECOM
Jenica Billones - People and Culture Manager, Mondo BPO Solutions (Philippines) Inc.
Mia M. Cuenco - Director for People and Culture, Smartsourcing Inc.
- Creating dynamic learning environments that combine formal training with hands-on experience to develop versatile skill sets aligned with evolving business needs
- Strategic deployment of talent across departments and regions to foster knowledge exchange, build adaptability, and enhance organizational capabilities
- Implementing structured progression pathways that nurture high-potential talent while ensuring long-term engagement and retention
12:20 pm - 12:50 pm
Sparking Innovation in Shared Services: Chevron’s Transformation Journey in the Philippines
Anusha Mandava -
Head of Manila Technology Delivery Center,
Chevron Holdings Inc
· Transitioning Manila centre from traditional back-office to an innovation-driven delivery hub
· Empowering experienced talent with leadership roles and retraining for innovation
· Creating dedicated innovation zones to foster experimentation and continuous improvement
12:50 pm - 1:50 pm
Lunch & Networking Break
Our IDGs allow you to zone in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations of 50 minutes each.
1:50 pm - 3:30 pm
Building a Data-Driven Culture
Diorella Jaana Silo - Bagacina -
Head of Compliance and Analytics,
Coca-Cola Bottlers Business Services
Diorella Jaana Silo - Bagacina
Head of Compliance and AnalyticsCoca-Cola Bottlers Business Services
1:50 pm - 3:30 pm
Mastering the Challenge to Become a Global Standardized Hub
Sharmini Krishnan -
Head of PMI Business Solutions for Philippines,
Philip Morris International
Sharmini Krishnan
Head of PMI Business Solutions for PhilippinesPhilip Morris International
1:50 pm - 3:30 pm
Instilling a Culture of Customer Experience in Business Services
Don Sausa -
Vice President of Customer Service and Country Site Leader,
Cardinal Health
1:50 pm - 3:30 pm
Elevating the Value of your Shared Services Operations
Jino Panganiban -
Center Head, Global Service Center (GSC) Philippines,
DHL Global Forwarding
3:30 pm - 4:00 pm
Afternoon Tea & Networking Break
4:00 pm - 4:30 pm
Lean Operations: Building Agility with Limited Resources
Jenie Policar -
VP for Finance Shared Service Center, Manila,
Vestas
- Streamlining processes to increase responsiveness without increasing costs.
- Empowering cross-functional teams to make data-driven decisions quickly.
- Real-life success stories of operational agility driving performance under budget pressures.
4:30 pm - 5:00 pm
Fireside Chat: Future-Proofing Shared Services: Navigating Change with a Framework-Based Approach
Omeed Jafari -
Senior Vice President of Global Service Delivery,
SupportNinja
Sankara Avadhanam - Global Leader – Global Business Services, Kenvue
Ailene Garcia-Sotelo - Global Director of Procure to Pay, Shared Services, World Vision
"The future is uncertain and unknowable. However, future-proofing necessitates a purposeful approach that goes beyond merely managing the present."
· How simplification—of processes, structures, and communication—can reduce resistance and accelerate transformation across shared services
· Sharing on how agile methodologies can empower teams to respond faster, adapt continuously, and deliver value incrementally during transformation
· Tailoring change management approaches to suit specific organizational needs
