Shifting from Transactional Driven towards  
a Value-Based Shared Service Centre & GBS

In a rapidly evolving landscape characterized by market volatility, relentless cost pressures, and disruptive technological advancements,
the shared services industry in the Philippines stands at a pivotal juncture. As we continue this journey into 2024,
this dynamic environment has compelled the industry to reimagine its support function operations.  
 
The Philippines, commanding a significant 13% market share in the global IT-BPM sector, holds a critical role in shaping the future of shared service centers
and Business Process Outsourcing organizations. The market surges, shifting focus from cost to value, emphasizing the need to transform center operations
to not only meet the demands of their clients but also provide value for the enterprise.  

Featured Conference Modules
Digitalizing your Shared Service Center

Unlock efficiencies and agility by digitalizing your SSC and GBS: learn how your peers have transformed operations through automation, AI integration, and process optimization. 

Ultimate Value-Add: Improve your CX & EX

“Customer experience is key to the success for GBS– it is the next value driver for GBS”. SSCs that prioritize customer-centricity are better positioned to differentiate themselves, increase customer loyalty, and drive revenue growth.   

Is your Workforce Future-Ready?

Ensure workforce readiness for tomorrow's challenges: explore upskilling, reskilling, and emerging technology adoption especially as employee turnover rates remain consistently high.   

Driving End-to-End Process Integration

Achieve seamless operations through end-to-end process integration: take a glimpse into into strategies, tools, and case studies your fellow centers are implementing.   

Industry Benchmarking & Best Practices 

Stay ahead with SSON-curated industry benchmarks and best practices: gain insights, strategies, and success stories from the Top 20 Most Admired SSO/GBS in the World!   

SSON Curated Site Visits

Visit two of Manila’s GBS centers to experience first-hand how they operate through our guided tour by our Shared Service leaders. Get a glimpse into these centers who have evolved themselves to suit the business needs of NOW.  

Did You Know?

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As Philippine’s industry sets to mature, there is a
significant shift towards the evolving GBS model

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We are seeing a surge for these roles in the industry:
data analytics, software engineers, data science,
information security, data engineers amongst others 

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Employment in the industry is forecasted to grow in
the next years, reaching as much as 2.5 million people in 2028 

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The Philippines holds a 13% share of the global IT-BPM market 

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The country’s SSC, BPO and GBS industry is set to increase its GDP contribution to 8.4% from 7% a year ago 

Secure a Front Row Seat at #SSOWPhilippines 2024

To join Philippine’s premium Shared Services & BPO event of the year, book online now to access our Ultra Early Bird Prices! 

Featured Speakers

Here’s What our 2023 Attendees said about SSOW Philippines Week:  

The SSO conference combines expert insights with great networking opportunities, making it an indispensable event for professionals in the field. I am amazed by the depth of knowledge shared and the connections formed. Attending the SSO conference is a strategic investment in staying ahead of the curve and driving meaningful progress in our industry.

Lorena Biclar, General Manager, Regal Rexnord Philippines

A gathering of industry leaders where professional networks is built, and where best practices on innovation, digital transformation, design thinking, process improvement and customer experience are shared. Our organizations are not alone in this journey; there is a wealth of experiences and learnings from other companies who talk about their own journey.

Karla Caberte, Site Process Lead, Lexmark Research & Development Corp.

This conference was a wonderful opportunity to connect with peers and understand their journeys. At the end of the week, I was brimming with ideas to take back to our organization and an expanded network of leaders who were so welcoming and open to collaborating. It was great to be with people who share the same passion for the Philippines SSO industry.

Diorella Silo, Head of Compliance & Analytics, Coca-Cola Bottlers Business Services

SSOW Philippines event always provides a space for sharing, learning and networking. The conference offers a variety of useful topic that can be applied to various type of organization and company. I always look forward in attending the event.

Maribet Villanueva, Head, SSC Delivery Excellence Team, Essilor Shared Services Phils. Inc.

Interested in becoming a partner?  

SSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform.  As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages.
 
If you’re interested in discussing sponsorship opportunities, contact us asponsorship@iqpc.com.sg.