From Local to Global: Business Transformation and Contact Centre Excellence

Augmented Intelligence ● Future Workforce ● Continuous Improvement ● Process Digitalization

With over 500 SSCs, Philippines remains one of the largest and most preferred shared services hub globally. Cost efficiencies, a focus on customer experience excellence and more have traditionally shaped the backbone of the Philippines Shared Services, BPO and contact center market. However with bold digital investments, the need for agility, speed and valuable insights have shifted the emphasis of Shared Services and BPO operations in this market.

How is your SSC coping with this new focus? Is your local SSC well-equipped to service global operations?

 Join us at the 11th Philippines Shared Services & BPO Week, where the industry’s top leaders will address critical actions needed to advance successful business transformation and contact center excellence.

Check out our 6 workshops!
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A: Finance Bundling and Transformation: Delivering Strategic Business Value

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B: Building A Resilient and Agile Workforce with Change Management

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C: Driving Procurement for Strategic Sourcing and Contract Management

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D: Build your Own Business Continuity Framework and Principles

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E: Getting Robots Right: Accelerating Business Outcomes with your Automation Investments

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F: Scaling Interactions: Meaningfully Support Channels From Telephony To Digital

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WHAT YOU CAN EXPECT AT SSOW PH 2020

250+

Attendees

100+

Practitioner Accounts

50

Brand New Speakers

50

C-Suite Executives

26

Dedicated Roundtable Discussions

20

Local Regulators as Mystery Delegates

6

Workshops to address your issues

Meet Our Speaking Faculty

Samir Kumar

Samir Kumar

Managing Director

JPMorgan Chase & Co.

Johan Fourie

Johan Fourie

Managing Director

Bayer Business Services, Philippines

Steve Harris

Steve Harris

Managing Director,

ANZ Global Services and Operations (Manila), Inc.

Roscoe Pineda

Roscoe Pineda

Chief Operating Officer

ANZ Global Services and Operations (Manila), Inc.

Dr. Omer Softic

Dr. Omer Softic

Senior Director, Asia Pacific Service Delivery Lead, Finance

Johnson & Johnson

Carlo Subido

Carlo Subido

President

Infocomm Technology Association of the Philippines

Ruben Carlo O. Asuncion

Ruben Carlo O. Asuncion

Chief Economist, Corporate Planning Group - Economic Research Unit

UnionBank of Philippines

Anthony Nool

Anthony Nool

Head of Controlling, SSC Manila

Henkel Asia Pacific Service Centre

Paul Bartley

Paul Bartley

Chief Operating Officer

Odfjell Driling

Sookie Chiongbian

Sookie Chiongbian

Head of Human Resources

3M Global Service Center Philippines

Teejay Gonzales

Teejay Gonzales

HR Transformation Director

the Coca-Cola Company

Jean-Claude de Vera

Jean-Claude de Vera

Former Vice President, GBS

LafargeHolcim

BRAND NEW EXPERIENCES JUST FOR YOU

Site Tours

Your opportunity to see how world-class GBS and SSO organizations operate!

#SSONCares

We pledge to donate a portion of every attendee ticket sold to local charities in Philippines.

CFO Boardroom

Elevate your future finance function through strategic & digital transformation.

#SSOWomen

For women to inspire one another and strategize solutions to optimally perform.

Our Notable Attendees Include

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Past Attendees Say It Best