The answer is yes. Global Business Services (GBS) are highly represented across the Philippines services support landscape. In fact, more than half of the Philippines-based SSOs (way above the global average) responding to a recent SSON survey confirmed their adoption of GBS.
In this report we explore what GBS offers that traditional Shared Services does not. Agility, Flexibility, and Ability to Transform are the key answers and this report aims to examine each in detail with reference to the Philippines shared service space.
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