Jenica Billones

People and Culture Manager Mondo BPO Solutions (Philippines) Inc.

Jenica Rosibelle Dela Cruz-Billones is a seasoned HR professional with over a decade of experience in BPO, real estate, and shared services. As a People & Culture Manager at Mondo BPO Solutions, she leads strategic talent development, implementing innovative HR policies and programs for a fully remote workforce.

In her previous organization, she led the People Team for the shared services group, achieving the Great Place to Work recognition, leading hybrid work transitions, and bringing inclusive people initiatives. Her expertise includes full-cycle recruitment, talent development, labor relations and compliance, and strategic human resources management.

Jenica holds a Postgraduate Diploma in Industrial Relations from the University of the Philippines, School of Labor and Industrial Relations (UP SOLAIR) and is a Certified Practitioner in Human Resources (CPHR®).

Main Conference | Day One - Wednesday, 13 August 2025

11:40 AM Fireside Chat: Building Future-Ready Capabilities for Strategic Talent Development

  • Creating dynamic learning environments that combine formal training with hands-on experience to develop versatile skill sets aligned with evolving business needs 
  • Strategic deployment of talent across departments and regions to foster knowledge exchange, build adaptability, and enhance organizational capabilities 
  • Implementing structured progression pathways that nurture high-potential talent while ensuring long-term engagement and retention 


Check out the incredible speaker line-up to see who will be joining Jenica.

Download The Latest Agenda

In Partnership With:

Shared Services

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