Restie Ramirez
GBS SSC Manila Site Lead and Accounting Operations Director Thermo Fisher Scientific14 August 2026 | Post-Conference Focus Day
1:00 PM Embedding a Customer Mindset into Shared Services Operating Models
- Redefining service standards and accountability frameworks to prioritise internal stakeholder experience
- Aligning operational KPIs with responsiveness, reliability and business impact
- Empowering frontline leaders to resolve service gaps rather than escalate them
- Measuring success through improved stakeholder satisfaction, reduced turnaround times and stronger service consistency
Check out the incredible speaker line-up to see who will be joining Restie.
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