Everyone is talking about Agentic AI, but beyond the headlines, how many Shared Services and GBS organisations are actually deploying it successfully?

This exclusive report cuts through the hype to reveal what's really happening across the European GBS landscape. Combining proprietary benchmark data from SSON Research & Analytics with candid interviews from two GBS leaders already deploying AI at scale, it provides an evidence-based view of where organisations are today, and what it will take to move from experimentation to enterprise-wide value.

Download the report to discover:

• Where Shared Services and GBS organisations really are on their agentic AI journey, backed by exclusive benchmarking data from the European market.
• Why successful AI adoption depends on governance, workforce readiness and operating model transformation, not just the technology.
• Practical lessons from two early adopters, including what worked, the challenges they faced, and the advice they would give to GBS leaders evaluating agentic AI today.

Featuring exclusive interviews with:

• Gonçalo Conceição, Director – myAZ Services, AstraZeneca
• Dorota Zablocka, Head of GBS EMEA, Randstad Enterprise
  

Whether you're building your first AI roadmap or looking to scale existing initiatives, this report provides the market intelligence and practical insights you need to benchmark your strategy and prepare for what's next. Download your complimentary copy today and discover where your organisation stands on the journey to agentic AI, before the gap between market leaders and everyone else gets even wider.