With the EU AI Act now in force, alongside the EU Data Act and emerging CEN/CENELEC standards, GBS leaders must ensure their AI initiatives are compliant, auditable and built on strong operational foundations. This fact sheet is designed for Shared Services, GBS, transformation and process leaders looking to scale AI responsibly across global operations.

This fact sheet provides a practical guide to the governance and operating model considerations GBS leaders need to address before expanding their use of agentic AI. It outlines current regulatory updates, highlights the most common governance gaps, and offers practical recommendations to help organisations build the right foundations for successful adoption.

Download this fact sheet to discover:

• What the EU AI Act, EU Data Act and emerging European standards mean for AI adoption in Shared Services and GBS
• Where organisations are most exposed today, from fragmented process ownership and governance gaps to limited auditability and accountability
• The practical governance frameworks, operating models and controls needed to deploy agentic AI safely across finance, HR, procurement, customer operations and other enterprise services

The organisations that realise the greatest value from agentic AI won't simply be the first to deploy it. They'll be the ones that establish the governance, trust and operating foundations needed to scale AI confidently across the enterprise. Download the fact sheet to assess your readiness, identify governance gaps and build a roadmap for scaling agentic AI across your Shared Services and GBS organisation.