What happens when GBS stops asking "How can we optimise this process?" and starts asking "What outcome are we trying to achieve?"

In this exclusive interview, Wioletta Straczek, Senior Director, Finance Transformation, Hitachi Digital explores how GBS can move from optimising individual processes to taking accountability for the outcomes that matter to the wider enterprise.

In this interview, you will discover:

• Why GPOs need to evolve from process experts into transformation leaders with the authority to standardise, simplify and influence across functional boundaries
• How end-to-end value streams can shift GBS from efficiency provider to strategic business partner, with metrics focused on business outcomes rather than activity
• Why trusted data and clear ownership are critical foundations for scaling transformation, AI and automation across the enterprise

Read the full interview to discover how leading GBS organisations are moving from "my process" to "our outcome" – and redefining the role of GPOs in the next generation of shared services.